Hi, I’m
Farid Azanmadli
Monroe,NC
Summary
Dynamic hospitality professional with proven expertise in office management and exceptional communication skills, honed at renowned establishments like Ramada by Wyndham Baku. Excelled in building guest loyalty, enhancing booking processes through mastery of MS Office and Opera PMS, and leading teams to surpass performance goals. Adept at leveraging online channels to optimize occupancy and revenue.
Overview
7
years of professional experience
Work History
Ramada by Wyndham Baku
Front Desk Supervisor
06.2022 - 04.2023
Job overview
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Gabala Hospitality Group
Reservation Agent
03.2021 - 06.2022
Job overview
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Resolved various issues and discrepancies for customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Chenot Palace Health Wellness Hotel
Front Desk Agent
08.2016 - 04.2020
Job overview
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
Qafqaz Resort Hotel
Front Desk Receptionist
03.2016 - 07.2016
Job overview
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
Education
Azerbaijan Tourism And Management University Baku, Azerbaijan
Bachelor Of Management Studies from Hospitality
08.2014
Skills
Office management and bookkeeping
Resort experience, Hospitality, Communication skills, ability to lead
MS Office (especially Excel and Word), Outlook and Opera property
management system (PMS), Oracle Hospitality Suite8, TNG SPA
Management System, Elektra V5
Work with online channels (maintain availability
and set room rates based on occupancy,
update prices and availability based on changes) -
Bookingcom, Ezeereservationcom
Night Audit Operations
Languages
English
Professional Working
Turk
Full Professional
Russian
Limited Working
Timeline
Front Desk Supervisor
Ramada by Wyndham Baku
06.2022 - 04.2023
Reservation Agent
Gabala Hospitality Group
03.2021 - 06.2022
Front Desk Agent
Chenot Palace Health Wellness Hotel
08.2016 - 04.2020
Front Desk Receptionist
Qafqaz Resort Hotel
03.2016 - 07.2016
Azerbaijan Tourism And Management University
Bachelor Of Management Studies from Hospitality
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