Andrew Wyman
Grayling
Summary
Dynamic professional with extensive experience at Ramada Wyndham, excelling in guest relations and payment processing. Proven ability to train staff and generate comprehensive reports, enhancing operational efficiency. Recognized for resolving customer issues promptly while maintaining professionalism, demonstrating strong attention to detail and exceptional customer service skills.
Overview
6
6
years of professional experience
Work History
Night Auditor
Ramada Wyndham
Grayling
02.2020 - Current
- Processed guest check-outs, including payment processing and providing receipts.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Verified customer credit to establish payment method for accommodations.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Generated daily, weekly, and monthly reports to close out day and meet objectives.
- Resolved customer issues quickly while maintaining a high level of professionalism.
Tire and Lube Technician
Matt Lafantaine Automotive
Grayling
02.2019 - 02.2020
- Checked all fluid levels including engine oil, transmission fluid, coolant, power steering fluid, brake fluid and windshield washer solvent.
- Prepared rims and wheel drums for reassembly by scraping, grinding or sandblasting.
- Lubricated moving parts by injecting grease into springs, universal joints and steering knuckles using hand or compressed-air powered grease gun.
- Replaced worn or damaged tires with new ones according to manufacturer specifications.
- Repaired punctures and patched tubes as needed.
- Changed oil, transmission fluid and filters in vehicles.
Education
High School Diploma -
Grayling Highschool
Grayling, MI06-2010
Skills
- Payment processing
- Guest relations
- Report generation
- Staff training
- Customer service
- Billing inquiries
- Time management
Timeline
Night Auditor
Ramada Wyndham
02.2020 - Current
Tire and Lube Technician
Matt Lafantaine Automotive
02.2019 - 02.2020
High School Diploma -
Grayling Highschool
Similar Profiles
Ankur DograAnkur Dogra
Front desk Supervisor at Ramada by WyndhamFront desk Supervisor at Ramada by Wyndham
Ankur DograAnkur Dogra
Front desk Supervisor at Ramada by WyndhamFront desk Supervisor at Ramada by Wyndham
Liudmyla KhrydaievaLiudmyla Khrydaieva
Front Desk Agent at Ramada Plaza by WyndhamFront Desk Agent at Ramada Plaza by Wyndham
Carrie kolkaCarrie kolka
Patient Access Representative at McLaren OaklandPatient Access Representative at McLaren Oakland
Andy StrohpaulAndy Strohpaul
Assistant Varsity Softball Coach at Grayling High SchoolAssistant Varsity Softball Coach at Grayling High School