Summary
Overview
Work History
Education
Skills
Timeline
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Farid Daniialov

Kingwood,TX

Summary

Experienced customer service professional bringing 12 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about logistics regulations and standards.

Overview

12
12
years of professional experience

Work History

Senior logistics coordinator

DSV Air & Sea Inc
02.2023 - Current
  • Communicate with customers, suppliers, and internal departments to ensure timely delivery of shipments in accordance with customer specifications
  • Prepare shipping documents, including bills of lading and customs documentation, to facilitate smooth movement of goods
  • Oversee coordination of trucking shipments and proactively resolve any issues that may arise during shipping process, including delays and damages
  • Collaborate with cross-functional teams to optimize supply chain processes and enhance efficiency
  • Utilize industry knowledge and best practices to provide expert logistics solutions for clients.

Dispatch Supervisor

Landstar Agent
Kharkiv, Ukraine
06.2021 - 02.2023
  • Supervised team of 25 dispatchers responsible for supporting sales department in shipment control, paperwork collection, and ensuring timely billing
  • Conducted regular briefings and training sessions for team to keep them updated on current market trends and customer service standards
  • Adapted workflow processes in response to changing industry dynamics and evolving customer expectations and requirements
  • Actively collaborated with IT department in development and enhancement of internal freight management system, contributing to increased operational efficiency
  • Reported directly to CEO, providing strategic insights and recommendations to improve dispatch operations and optimize resource allocation.

Quality Assurance Analyst

Landstar Agent
Kharkiv, Ukraine
03.2017 - 06.2021
  • Ensured delivery of exceptional customer service to clients through phone conversations, email, and chat correspondence
  • Implemented and monitored set of established standards to assess employee performance and service quality
  • Conducted regular evaluations and assessments of employee interactions with clients to identify areas for improvement and compliance with quality standards
  • Collaborated with team members and managers to provide feedback and coaching to enhance customer service skills
  • Contributed to development and refinement of customer service training programs to align with evolving industry best practices and company objectives.

Logistics Coordinator

Landstar Agent
Kharkiv, Ukraine
Aug.2011 - Feb.2017
  • Generated leads independently and maintained regular communication with existing clients while actively seeking new business opportunities
  • Successfully matched available capacity with client needs, optimizing logistics solutions and ensuring customer satisfaction
  • Managed and controlled entire shipment process, from pickup to billing, to ensure smooth and efficient operations
  • Developed and nurtured strong client relationships by delivering reliable logistics solutions and exceptional customer service
  • Collaborated with cross-functional teams to address client requests and resolve any issues or challenges that arose during shipping process
  • Contributed to growth and profitability of company by expanding client base and increasing revenue streams.

Education

Master's degree - Transportation management

Kharkiv National University of Urban Economy
Kharkiv, Ukraine
06.2011

Skills

  • Negotiation: Proficient in negotiating with clients, suppliers, and carriers to secure favorable terms and agreements
  • Flexibility: Demonstrated adaptability in rapidly changing logistics environments and ability to adjust to evolving customer requirements
  • Teamwork: Proven track record of collaborating effectively with cross-functional teams to achieve common goals and deliver exceptional results
  • Conflict Management: Skillful in resolving disputes and conflicts in a professional and efficient manner, maintaining positive relationships with stakeholders
  • Live Load Board Expertise: Experienced user of live load boards, including Truckstop, DAT, and McLeod FMS, to efficiently source and manage freight and capacity, optimizing logistics operations

Timeline

Senior logistics coordinator

DSV Air & Sea Inc
02.2023 - Current

Dispatch Supervisor

Landstar Agent
06.2021 - 02.2023

Quality Assurance Analyst

Landstar Agent
03.2017 - 06.2021

Logistics Coordinator

Landstar Agent
Aug.2011 - Feb.2017

Master's degree - Transportation management

Kharkiv National University of Urban Economy

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Farid Daniialov