Fariduddin Shams
Portland
Summary
Dedicated professional with exceptional organizational skills and a proven track record of enhancing productivity. Committed to delivering high-quality results while maintaining efficiency in task completion. Strong collaborator with a focus on achieving team objectives and fostering a positive work environment. Motivated to pursue personal development and contribute to long-term organizational success.
Overview
6
6
years of professional experience
Work History
amazon associate
Amazon
Portland
03.2026 - Current
- Processed and prepared extra-large (XL) packages for shipment, ensuring accuracy, security, and compliance with quality standards
- Supported daily warehouse operations by maintaining productivity goals and facilitating efficient workflow across teams
- Operate industrial machinery in a warehouse environment while following all safety procedures and operational guidelines
Receptionist / Customer Service Associate
Odalys vacance
09.2024 - 03.2025
- Delivered high-quality service in a fast-paced, high-volume environment
- Professionally fulfilled guest requests, provided guidance, and resolved issues under pressure
- Provided bilingual customer service in English and French, effectively addressing guest inquiries and concerns
- Facilitated smooth check-in/check-out processes for international guests, enhancing their overall experience
- Validated identification and booking documents to ensure compliance and accuracy
Front Desk / Patient Services Assistant
Dental Clinic
06.2024 - 07.2024
- Oversaw front-desk operations, ensuring seamless patient check-in and a welcoming environment
- Scheduled appointments and verified patient information
- Provided clear guidance on procedures and clinic policies
- Addressed inquiries and concerns, upholding confidentiality to foster trust and patient satisfaction
Field Technician & Customer Service Representative
NIKADA
01.2023 - 03.2023
- Delivered in-home repairs while ensuring customer satisfaction, safety, and trust
- Responded to customer complaints, assessed issues, and provided professional advice on repair solutions
- Explained technical issues clearly, guiding customers to prevent future problems
- Scheduled service appointments, managing customer expectations with timely completion estimates
- Demonstrated professionalism in customer interactions, ensuring adherence to company standards
Receptionist / Tourist & Customer Service Assistant
Asayesh Hotel
04.2020 - 07.2021
- Assisted tourists and clients by delivering expert guidance and tailored travel advice to enhance their experience
- Communicated effectively in English, French, Dari, Urdu, and Hindi to support international guests
- Managed inquiries, resolved complaints, and ensured a positive experience for visitors
- Maintained accurate records while coordinating daily operations to support effective service delivery
- Verified documents and efficiently managed appointments to ensure seamless operations
Education
High School Diploma / GED - General studies
06-2022
Skills
- Computer & Technology Proficiency
- Customer Service & Complaint Resolution
- Document Verification & Attention to Detail
- MS Office Proficient in Word, Excel, and PowerPoint
- Multilingual Communication
- Customer service
- Quality assurance
- Team collaboration
- Adaptability and flexibility
Languages
- French
- Hindi
- Persian
- Urdu
- English
Timeline
amazon associate
Amazon
03.2026 - Current
Receptionist / Customer Service Associate
Odalys vacance
09.2024 - 03.2025
Front Desk / Patient Services Assistant
Dental Clinic
06.2024 - 07.2024
Field Technician & Customer Service Representative
NIKADA
01.2023 - 03.2023
Receptionist / Tourist & Customer Service Assistant
Asayesh Hotel
04.2020 - 07.2021