Faris Omeragic
Computer Engineer
Utica,NY
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Technician Specialist
Munson-williams-proctor Arts Institute
Utica, United States
04.2022 - Current
- Resolved diverse range of technical issues across multiple systems and applications for students and professors alike.
- Assisted with updating technical support best practices for use by team.
- Offered troubleshooting of connectivity issues across networks.
- Monitored systems in operation and quickly troubleshot errors.
- Submitted service tickets for equipment maintenance requests.
- Translated complex technical issues into digestible language for non-technical users.
- Researched product and issue resolution tactics to address customer concerns.
Barista Manager
Yummilicious Cafe & Bakery
Utica, United States
02.2020 - Current
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Utilized our POS system; Touchbistro, to gather information and create daily sales reports, monthly P&L statements and budget forecasting.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
High School Diploma -
Thomas R. Proctor High School
Utica, NY 09.2017 - 06.2019
Bachelor of Science - Computer Engineering Technology
SUNY Polytechnic Institute
Utica, NY 08.2019 - Current
Skills
Technical issues analysis
Mac systems
Desktop support
Software diagnosis
Technical Support
Complaint resolution
Timeline
Technician Specialist
Munson-williams-proctor Arts Institute
04.2022 - Current
Barista Manager
Yummilicious Cafe & Bakery
02.2020 - Current
Bachelor of Science - Computer Engineering Technology
SUNY Polytechnic Institute
08.2019 - Current
High School Diploma -
Thomas R. Proctor High School
09.2017 - 06.2019