Dedicated Business / Information System professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and goals.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Program Director
KMA Health Services
Baltimore, MD
01.2022 - Current
Developed behavioral health services program from ground up, laying out framework and defining roles.
Improved success of program by making proactive adjustments to operations.
Identified risks and developed mitigation plans.
Interviewed and hired talented staff members with expertise in Behavioral Health to increase skillset within department.
Interacted with customers and clients to identify business needs and requirements.
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Met with project stakeholders on regular basis to assess progress and make adjustments.
Maintained and updated project related documents.
Corporate & Institutional Banking Intern
PNC Bank
Baltimore, MD
05.2021 - 08.2023
Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
Collected data and performed customer needs analysis.
Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
Established online configuration knowledge base to support functionality by developing robust system application overview.
Manager
Laduree
Washington, DC
07.2017 - 03.2020
Recruited and hired qualified candidates to fill open positions
Assigned tasks to associates to fit skill levels and maximize team performance
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Trained employees on additional job positions to maintain coverage of roles
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances
Managed shifts in absence of store manager to deliver excellent customer service while promoting sales
Supervised staff performing daily activities
Developed reports to outline project status, budget data and other information
Worked closely with executives to guide budget planning.
Transactions Analyst Intern
United Bank For Africa, UBA
Ouagadougou, Burkina Faso
07.2013 - 01.2014
Reconciled documentation of file to provide accurate transfer of funds.
Received requests to process financial transactions such as wires, checking and transfers among multiple accounts.
Processed verification of deposit accounts before performing transaction.
Performed quality assurance checks and reported issues to management to discuss solutions.
Developed, deployed and enhanced procedures to reduce institutions exposure to fraud.
Produced and filed reports to inform senior management of current activities and progress with investigations.
Marketing Coordinator Intern
Orange S.A Telecom
Ouagadougou, Burkina Faso
01.2013 - 04.2013
Collaborated with team members to help expand marketing channels.
Created proposals and organized pursuit documentation to support marketing staff.
Performed market analysis and researched latest trends.
Practiced search engine optimization to maximize efforts in creating brand awareness.
Scheduled social media postings to advertise products and generate site traffic.
Helped with planning and hosting of marketing events.
Assisted in creating written, video and image content for marketing channels.
Measured and reported results of marketing initiatives.
Education
Bachelor of Science - Information System and Technology Management
University of Baltimore
Baltimore, MD
09.2019 - 05.2022
Associate of Arts - Business Administration And Management
Montgomery College
Rockville, MD
01.2015 - 05.2018
High School Diploma -
INTERNATIONAL SCHOOL of AMITIE
Ouagadougou, Burkina Faso
09.2010 - 08.2012
Skills
HTML and CSS
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Accomplishments
Supervised team of 25 staff members.
Raised the number of consumers from 5 to 74 in 6months.
Achieved to ease the intake form by introducing signnow for patients tasks.
Interests
Soccer
Art
Cooking
Marketing
Timeline
Program Director
KMA Health Services
01.2022 - Current
Corporate & Institutional Banking Intern
PNC Bank
05.2021 - 08.2023
Bachelor of Science - Information System and Technology Management
University of Baltimore
09.2019 - 05.2022
Manager
Laduree
07.2017 - 03.2020
Associate of Arts - Business Administration And Management