Farjana Shati
Brooklyn
Summary
Dynamic and results-driven team player with a proven ability to thrive in fast-paced environments. Highly organized with strong analytical skills, capable of making strategic, detail-oriented decisions. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Bilingual in English and Bengali.
Overview
6
6
years of professional experience
Work History
Family Worker
Good Shepherd Services
Manhattan
02.2022 - 06.2024
- Maintained a portfolio of 10 cases, conduct home and office visits with families to monitor child's safety and ensure family stability where indicated
- Conducts complex and sensitive investigations
- Work closely with the Conference Facilitator to ensure that timely conferences are conducted to meet all program and Administration for Children's Services (ACS) mandates
- Interviewed adults and students, including very young children and those with disabilities, in crisis intervention activities as needed during periods of family instability, helped to de-escalate conflict, and ensure safety
- Completed and submitted required documents to ACS to request
- Made State Central Register (SCR) reports when required to ensure responsiveness to immediate or impending child safety concerns
- Assist Case Workers and Social Workers and Submit accurate and timely documentation
- Attend and participate in program staff meetings, as well as related agency and external training as appropriate
- Strong strategic thinking, attention to detail, and ability to identify key issues
- Ability to multitask in a fast-paced environment
Conference Coordinator
Good Shepherd Services
Manhattan
02.2021 - 03.2022
- Work closely with the Conference Facilitator to ensure that timely conferences are conducted to meet all program and Administration for Children's Services (ACS) mandates
- Submit monthly tracking list of all conferences due to the Conference Facilitator and program Supervisors
- Complete and submit required documents to ACS to request
- Assist Case Workers and Social Workers and Submit accurate and timely documentation
- Attend and participate in program staff meetings, as well as related agency and external training as appropriate
Administrative Assistant
John Jay College of Criminal Justice
10.2018 - 03.2019
- Worked with 20 students on average every day and assist them with information about work-study information
- Organize and file documents according to timely manner
- Maintaining financial aid activity databases, setting up files, and maintaining data weekly basis
- Consolidated all alumni information and entered the data into the financial aid database
- Provided training for up to 10 students for the work-study program every semester
- Performed other clerical duties such as taking phone calls, checking emails, scheduling appointments
Education
Bachelor of Arts - Criminal Justice Management, Homeland Security
John Jay College of Criminal Justice
05.2021
High School Diploma -
Franklin Delano Roosevelt High School
Brooklyn, NY07.2016
Skills
- Case management, crisis intervention, conflict resolution, ACS compliance, child welfare services, data entry, records management, Microsoft Office, Google Suite, cultural competency, community outreach, team collaboration
Coursework
- Criminal Law and Procedure
- Public Management
- Emergency Planning
- Correctional Process
- Advanced Criminology
- Organizational Communication
- Sociology
Timeline
Family Worker
Good Shepherd Services
02.2022 - 06.2024
Conference Coordinator
Good Shepherd Services
02.2021 - 03.2022
Administrative Assistant
John Jay College of Criminal Justice
10.2018 - 03.2019
Bachelor of Arts - Criminal Justice Management, Homeland Security
John Jay College of Criminal Justice
High School Diploma -
Franklin Delano Roosevelt High School