Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Quazi Faria Ahmed

Longview,TX

Summary

Experienced and motivated leader known for resolving organizational challenges and boosting company success through effective supervision, team building, and customer service. Skilled in rapidly assuming new roles and implementing positive changes. Committed to maximizing employee engagement and performance through training, monitoring, and morale-building techniques. Exhibits strong work ethic, work under pressure, adaptability, and exceptional interpersonal skills. Capable of working independently and quickly acquiring new skills. Devoted to delivering excellent customer service and creating positive and memorable experiences for all customers, resulting in five-star reviews for the organization.

Overview

11
11
years of professional experience

Work History

Founder/General Manager

Funkey Monkey
Longview, TX
01.2024 - Current
  • Developed strategies for improving customer service standards throughout the company.
  • Hired, trained, and mentored staff members to maximize productivity.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Tracked monthly sales to generate reports for business development planning.

Shift Manager

HomeSlyce
Columbia, MD
07.2021 - 05.2023
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Coached employees on interactions with customers to drive exceptional service.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Documented receipts, employee hours and inventory movement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Manager

Divalicious Eyewear
Columbia, MD
09.2015 - 05.2021
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Tracked monthly sales to generate reports for business development planning.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Created and maintained sales environment to support business objectives.

Sales Associate

Watches & Company
Columbia, MD
01.2015 - 08.2015
  • Helped customers find specific products, answered questions and offered product advice.
  • Developed trusting relationships with customers by making personal connections.
  • Assessed customer needs to provide assistance and information on product features.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Sales Associate

Scents and More
Columbia, MD
08.2014 - 11.2014
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Developed trusting relationships with customers by making personal connections.
  • Received and displayed product shipments on store retail shelves upon delivery.

Education

Bachelor of Science - Bachelor of Social Science

Lalmatia Government Womens College
Dhaka, Bangladesh
01.2010

High School Diploma -

Womens College
Barisal, Bangladesh
05.2005

Skills

  • Decision Making
  • Opening and Closing Procedures
  • Mentoring and Coaching
  • Maintaining Required Compliance
  • Verbal and Written Communication
  • Documentation and Reporting
  • Managing Operations and Efficiency
  • Problem Resolution
  • Complex Problem Solving
  • Team Building and Collaboration
  • Supply Ordering
  • Payment Processing
  • Microsoft Office and Basic Computer skills
  • Cash Handling
  • Handling Customer Complaints
  • Punctual and Reliable
  • Quality Assurance
  • Work Planning and Prioritization
  • Time Management
  • Calm Under Pressure

Languages

English
Full Professional
Hindi
Professional
Urdu
Professional
Bengali
Native/ Bilingual

Accomplishments

  • Achieved the remarkable distinction of being a runner-up on a highly competitive Reality Cooking Show, showcasing exceptional culinary skills, creativity, and composure under pressure. Earned recognition for consistently delivering outstanding dishes that impressed judges and captivated audiences. Demonstrated versatility, adaptability, and the ability to excel in intense culinary challenges, solidifying a reputation as a top-notch culinary talent. Inspired and entertained viewers with innovative cooking techniques, flavors, and presentations, leaving a lasting impact on the show's audience.

Timeline

Founder/General Manager

Funkey Monkey
01.2024 - Current

Shift Manager

HomeSlyce
07.2021 - 05.2023

Manager

Divalicious Eyewear
09.2015 - 05.2021

Sales Associate

Watches & Company
01.2015 - 08.2015

Sales Associate

Scents and More
08.2014 - 11.2014

Bachelor of Science - Bachelor of Social Science

Lalmatia Government Womens College

High School Diploma -

Womens College
Quazi Faria Ahmed