Farnaz Boroomandi

NMLS# 2089733

• Demonstrated excellence in managing client relationships, consistently exceeding sales targets by 20%.
• Successfully acquired over 60 new clients, expanding the client portfolio and enhancing business growth.
• Proficient in evaluating creditworthiness, loan processing, and documentation, contributing to an efficient and customer-centric lending environment.
• Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
• Leveraged customer service and sales abilities to consistently meet performance goals.
• Processed loan applications and prepared relevant documents for approval.
• Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
• Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
• Met or exceeded sales goals by promoting bank products and services in customer interactions.
• Processed general ledger tickets for expenses and fee income.
• Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
• Participated in community outreach events to promote awareness of the bank's services.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Analyzed customer feedback data to recommend improvements in service quality.
• Helped customers find specific products, answered questions, and offered product advice.
• Instrumental in increasing the customer base by 23% through effective sales and marketing strategies.
• Implemented a loss prevention system, resulting in a 55% reduction in in-store theft.
• Assessed customer needs to provide assistance and information on product features.
• Maintained records related to sales for store management.
• Adhered to company initiatives and achieved established goals.
• Collaborated with management teams to develop innovative marketing strategies.

• Monitored analytics tools such as Google Analytics to measure page performance metrics.
• Input customer data into reservation systems and updated to reflect room changes.
• Bagged or packaged purchases and wrapped gifts.
• Excelled in cash management and customer service, leading to accurate financial transactions and high customer satisfaction.
• Played a key role in training new team members and ensuring seamless store operations.
• Provided technical leadership, mentorship and guidance to team members.
• Led employee performance evaluations and rewarded top performers to retain quality personnel.
• Resolved customer problems by investigating issues, answering questions and building rapport.