Faron Brown
Frazer,United States
Overview
20
20
years of professional experience
Work History
CNA
Nemhs Health Services
08.2024 - Current
- Day shift 6-6, full time
- Helped with restorative care and PT
- Provided compassionate care to patients, ensuring comfort and meeting daily living needs.
- Assisted nursing staff with medical procedures, enhancing patient safety and efficiency of care delivery.
- Monitored vital signs and reported changes in patient conditions to healthcare team, ensuring timely interventions.
- Educated patients and families on health management, promoting adherence to treatment plans and improving outcomes.
- Maintained accurate patient records using electronic health systems, ensuring compliance with regulatory standards.
PT Data Supervisor
UPS
02.2018 - 08.2020
- Supervises daily activities of drivers and package handlers to ensure that all assigned duties are accomplished safely.
- Use UPS computer systems to obtain data for problem resolution.
- Analyzes Exception Capture Report/s (ECS).
- Performs previous day’s missed package analysis. Addresses Management System (AMS) updates.
- Produce customized reports as needed
- Identify opportunities to improve dispatch and services
- Salary: $19.70 USD Per Hour
- Hours per week: 29
Cashier/Clerk
Top Notch Video
01.2013 - 05.2015
- Greeted customers
- Informed customers about the newest videos.
- Handle record keeping and re-ordering systems.
- Display and organize products in a store for the customers to locate easily.
- Help customers in billing and payment processes at the stores counter.
- Salary: $12.50 USD Bi-weekly
- Hours per week: 25
Clinic Manager Secretary
Verne E. Gibbs Indian Health Service
03.2008 - 02.2010
- Provide direct secretary services to the clinic manager.
- Answer incoming calls in a friendly professional manner and answer any inquiries in a timely fashion.
- Coordinates clinic schedules and subspecialty clinic schedules and meetings.
- Distributed schedules and calendars to the appropriate departments/staff.
- Distribute incoming mail/correspondence to the appropriate personnel.
- Prepared and maintained statistical reports, memorandums, work schedules, monthly/quarterly reports, meeting minutes, policies and procedures and other reports as assigned.
- Ensure all staff under the clinic manager was incompliance with Indian Health Service, state and local regulations.
- Assist providers whenever necessary. Ensure providers complete their documentation in the electronic health record system.
- Reviewed and analyzed medical records for compliance, completeness, and accuracy.
- Knowledge of how to work with electronic health records system, encoding software, the internet, and other software applications.
- Was in the learning process of assisting coders with third party billing.
- Knowledge of microsoft suites. Able to type 40 wpm.
- Scanned documents, copied and faxed, on a daily basis.
- Keep the clinic manager’s employee files in compliance.
- Purge files when necessary.
- Maintain strict confidentiality of client and personnel information adhering to HIPAA policies.
- Fill in for patient registration, the receptionist, or the appointment clerk when needed.
- Covered for the appointment Clerk for 30-60 days, until the position was filled.
- Directed incoming, outgoing calls, questions, and messages to the appropriate personnel.
- Gave instructions to patients, arranged appointments, updated and maintained schedules to maximize patient and provider.
- Provides appropriate scheduling for their designated clinic and provides detailed information concerning eligibility for and availability of specific clinical services.
- Retrieved relevant patient data, medical records and laboratory reports were received from outside facilities prior to patient’s appointment.
- Constantly communicated with nursing staff and providers to ensure clinic flow.
- (This is a federal job)
- Salary: $15.50 USD Bi-weekly
- Hours per week: 40
- Series: 0318 Secretary
- Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
- Grade: GS-5
Information Receptionist
Chief Redstone Indian Health Service
02.2006 - 02.2008
- Welcome all patients and visitors upon entering the building or over the phone in a friendly professional manner while demonstrating exceptional customer service.
- Provide basic information regarding the clinic and respond to all patient inquiries in a polite and timely manner.
- Operate a multi-line phone system.
- Direct patients to the appropriate department in the clinic.
- Worked with computerized information systems including electronic health record, RPMS, encoding software, the internet, and other software applications.
- Knowledge of Microsoft suites and able to type 40 wpm.
- Create new patient charts.
- Enter patient demographic information into the electronic health record system.
- Ensure medical records are in accordance with Indian Health Service, State, and local regulations.
- Scanned documents into the EHR.
- Used a copier and fax machine on a daily basis.
- Assisted medical records with filing hard copy documents into patient’s medical hard copy charts. File and purge inactive charts.
- Maintain strict confidentiality of client and personal information adhering to HIPAA.
- Keep the front office orderly, clean, and sanitized.
- Assist with the coordination and planning of organizational events.
- Responsible for continuous front desk coverage, acquiring other staff to cover the front desk for any duration of my absence.
- Covered for patient registration for 30-60 days, until position was filled.
- Obtain and verify health records and the RPMS Patient Registration System for Medicaid, Medicare, and Private/Commercial Insurance eligibility information for all patients seen prior to all clinic visits.
- Covered for the appointment Clerk for 30-60 days, until the position was filled.
- Directed incoming, outgoing calls, questions, and messages to the appropriate personnel.
- Gave instructions to patients, arranged appointments, updated and maintained schedules to maximize patient and provider.
- Provides appropriate scheduling for their designated clinic and provides detailed information concerning eligibility for and availability of specific clinical services.
- Retrieved relevant patient data, medical records and laboratory reports were received from outside facilities prior to patient’s appointment.
- Constantly communicated with nursing staff and providers to ensure clinic flow.
- (This is a federal job)
- Salary: $13.50 USD Bi-weekly
- Hours per week: 40
- Series: 0304 Information Receptionist
- Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
- Grade: 4
Education
Associate's degree - Business Technology
Fort Peck Community College
Poplar, MT, United States05.2010
Associate's degree - Psychology
Fort Peck Community College
Poplar, MT, United States05.2005
Skills
- Customer service skills (internal/external)
- Phone etiquette
- Multi-tasking skills
- Perform general office tasks such as paperwork, typing, and/or use of a computer, filing, calculating and use of
- Self motivation
- Microsoft Office knowledge (ie Excel, Word, Powerpoint)
- Work cooperatively in a diverse work environment
- Ability to direct the work of the other employees effectively
- Verification and submittal of timecards
- Patient care
- Compassion and empathy
- Attention to detail
Training
- Attended PTPCS Training and Dispatcher training.
- Supervisor: DJ Redstone (406-525-3204)
- Okay to contact this Supervisor: Yes
Timeline
CNA
Nemhs Health Services
08.2024 - Current
PT Data Supervisor
UPS
02.2018 - 08.2020
Cashier/Clerk
Top Notch Video
01.2013 - 05.2015
Clinic Manager Secretary
Verne E. Gibbs Indian Health Service
03.2008 - 02.2010
Information Receptionist
Chief Redstone Indian Health Service
02.2006 - 02.2008
Associate's degree - Business Technology
Fort Peck Community College
Associate's degree - Psychology
Fort Peck Community College