CeCe Pitts
Saint Petersburg,Florida
Summary
I'm passionate, self driven, hard working, dependable and about making sure my work is completed with satisfaction
Overview
14
14
years of professional experience
1
1
Certification
Work History
CNA
Palm Garden Largo
01.2023 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
Customer Service Agent
Hillsborough Tax COLLECTORS’ Office
02.2022 - Current
- Licensing drivers, registering vehicles, securing identifies, and regulating the motor vehicle industry
- Provided stellar face to face customer service
- Cashiering, data entry, provided verbal, written, and technical assistance pertaining to the licensing of drivers, issuance of identification cards, vehicle registration, and occupational licenses in a courteous and efficient manner
- Dependable and punctual.
Disbursement Processor
Tata Consultancy Serivces
04.2018
- Professional with disbursement processing experience and a comprehensive knowledge of programs allowing me to meet all Service Level Agreement deadlines
- Diligent and detail-oriented thorough in gathering information, verifying documents and reviewing file documentation to guide disbursement decisions for 401K retirement funds
- Computer savvy in MS Office Suite and other software programs.
Customer Service Representative
TransAmerica
09.2015 - 04.2018
- Dynamic customer service professional experienced in call-center setting
- Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer
- Highly professionaldependable, reliable and able to perform duties with minimal supervision.
Team Lead
McDonalds
01.2010 - 09.2015
- Front end cashier/cash handling
- Never recorded cash register shortage
- Delivered prompt, friendly customer service
- Helped improve overall McDonalds survey result from satisfied to very satisfied
- Assisted with maintaining cleanliness in line with company standards
- Contributed to exceeding standards in all internal quality checks.
Education
High School Diploma -
Boca Ciega High School
06.2011
Skills
- Demonstrated knowledge of regulations and internal procedures
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
- Strong verbal and written communication skills
- Ability to identify and resolve/escalate complex problems with minimal guidance
- Strong problem-solving and decision-making skills
- Proficient computer skills, especially Microsoft Office applications
- In-depth knowledge of products, services, terminology, procedures and systems
- Strong customer service skills
- Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer satisfaction
Certification
CNA licensed and CPR certified
Timeline
CNA
Palm Garden Largo
01.2023 - Current
Customer Service Agent
Hillsborough Tax COLLECTORS’ Office
02.2022 - Current
Disbursement Processor
Tata Consultancy Serivces
04.2018
Customer Service Representative
TransAmerica
09.2015 - 04.2018
Team Lead
McDonalds
01.2010 - 09.2015
High School Diploma -
Boca Ciega High School
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