CIERRA BUFORD
Memphis,Tennessee
Summary
Creative and people-oriented person with a lot of different experiences in different areas of work. I'm a very quick learner and a great listener. Also I’m willing and ready to learn new things.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA
Harborview Post Acute
Memphis, TN
02.2024 - 02.2026
- Provided compassionate care to residents, ensuring comfort and well-being through daily support.
- Assisted with personal hygiene tasks, promoting dignity and respect for all residents.
- Monitored vital signs and reported changes to nursing staff, enhancing patient safety and health outcomes.
- Collaborated with interdisciplinary teams to develop individualized care plans tailored to resident needs.
- Trained new staff in proper caregiving techniques and facility protocols, fostering a knowledgeable team environment.
- Implemented infection control measures, maintaining a clean and safe living environment for residents.
Caregiver/CNA
Resource One Medical Staffing
Memphis, TN
03.2019 - 07.2025
- Provided compassionate personal care, including assistance with daily living activities and medication management.
- Monitored patient health status, documenting changes and reporting concerns to healthcare professionals.
- Developed individualized care plans in collaboration with clients and families to enhance quality of life.
- Implemented techniques to improve patient mobility, resulting in enhanced independence and comfort.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Certified Nursing Assistant
The Village at Germantown
Germantown, TN
11.2023 - 02.2024
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking.
- Built relationships with patients, caregivers, and healthcare professionals in order to help patients achieve their personal care plan goals.
- Used mobility devices and [Type] equipment to transfer patients from chairs to beds, following all safety procedures to avoid injuries.
- Assisted patients with their daily needs, such as feeding and bathing.
- Assisted with daily living activities and coordinated and ensured a safe patient living environment.
Housekeeper
The Village at Germantown
Germantown, TN
06.2022 - 11.2023
- Removed bed sheets and towels from rooms and used [Type] pre-treater prior to washing to restore all linens to pristine condition.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Removed waste and other trash from premises to designated area.
- Interacted with guests in a positive manner, which increased customer retention by [Number]% when performing daily job tasks.
- Changed the bed linens and gathered the soiled linens to be washed.
- Used a cloth to dust picture frames and wall hangings.
- Disinfected and mopped the bathrooms to keep the facilities sanitary and clean.
Head of Housekeeping
Hotel Napoleon, Ascend Hotel Collection
Memphis, TN
12.2016 - 04.2019
- Was in charge of room inspections
- Doing weekly Schedule for associates
- Doing Weekly inventory
- Conducting interviews for future employees
Call Center Agent
Pizza Hut
Memphis, TN
02.2017 - 04.2018
- Maintained high levels of customer satisfaction and retention.
- Followed company policies and scripts to ensure that call-time and quality standards were met on a consistent basis.
- Was in charge of answering customer questions about merchandise and pricing.
- Provided product and service details and information to customers.
- Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers
Education
Nursing Assistance - CNA License -
Career Academy CNA Training
Memphis, TN11.2023
High School - undefined
Trezevant High School
Memphis, TN01.2011
Skills
- Demonstrated expertise in dementia and Alzheimer's disease, enhancing understanding of patient care strategies
- Facilitated patient transportation to ensure timely access to medical care
- Supported patient privacy initiatives by maintaining confidentiality protocols Assisted in training staff on best practices for safeguarding sensitive information Collaborated with healthcare teams to ensure compliance with privacy regulations
- Monitored and documented vital signs to ensure patient health and safety
- Demonstrated empathy and understanding in interactions with individuals
- Delivered patient-centered care by actively addressing individual needs and preferences
- Oversaw comprehensive inpatient care to ensure optimal patient outcomes
- Conducted measurements of bodily fluids to ensure accurate health assessments
- Delivered comprehensive patient care, ensuring comfort and well-being
- Achieved CPR and First Aid certification to ensure preparedness for emergency situations
- Assisted in maintaining infection control standards through adherence to established protocols Supported implementation of aseptic procedures to minimize contamination risks Collaborated with healthcare teams to promote safe practices in patient care
- Managed emergency response operations to ensure swift resolution of critical incidents
- Demonstrated proficiency in delivering exceptional hospitality services to enhance guest experiences
- Sorted and washed laundry to maintain cleanliness and organization Assisted in managing laundry schedules to ensure timely completion of tasks Supported team members in maintaining a tidy and efficient laundry area
- Cultivated extensive knowledge and skills in hospitality management and customer service
Certification
Nursing Assistant
Timeline
CNA
Harborview Post Acute
02.2024 - 02.2026
Certified Nursing Assistant
The Village at Germantown
11.2023 - 02.2024
Housekeeper
The Village at Germantown
06.2022 - 11.2023
Caregiver/CNA
Resource One Medical Staffing
03.2019 - 07.2025
Call Center Agent
Pizza Hut
02.2017 - 04.2018
Head of Housekeeping
Hotel Napoleon, Ascend Hotel Collection
12.2016 - 04.2019
High School - undefined
Trezevant High School
Nursing Assistance - CNA License -
Career Academy CNA Training