Farrah Azad
Los Angeles,CA
Summary
Results-oriented Business Analyst with a proven track record in healthcare and Project Management. Offering expertise in business analysis, process optimization, and collaborative problem-solving. Combining a unique perspective from a Master's in Psychology with expertise in critical thinking and leadership. Detail-oriented Business Analyst with 8 years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
Overview
9
9
years of professional experience
Work History
Business Analyst/ Project Manager
Hawaii Medical
11.2022 - 10.2023
- Established and nurtured robust connections with internal stakeholders, gaining in-depth insights into client needs and fostering trust in service delivery
- Collaborated closely with project sponsors to define the scope and vision, aligning business and technology strategies
- Applied comprehensive interview with clients to gather detailed business requirements documents as well as functional business requirements
- Contributed to process optimization by identifying deficiencies and risks in end-to-end business processes, focusing on operational excellence.
- Analyzed existing systems and processes, identified gaps and recommended improvements.
- Prioritized multiple activities in a consistently changing environment, while also dealing with costumer service.
- Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
- Performed root cause analysis to determine underlying issues in complex problems.
- Developed detailed project plans outlining tasks, deadlines and resources needed for successful implementation of projects.
Business Analyst
Kaiser Permanente
11.2018 - 03.2022
- Led enterprise-wide analysis of client needs, emphasizing alignment with business operating models, solutions support, and operational readiness
- Coordinated effectively with the Health Plan Management System, ensuring compliance with Federal regulatory Medicare health plans and reflecting commitment to project success
- Managed internal databases and leveraged SQL programs to optimize workflow data
- Demonstrated functional knowledge of Cerner's MedSeries4 Management Solutions.
- Used microsoft office on a daily basis which included outlook, word, excel, and powerpoint.
- Documented user stories and acceptance criteria, contributing to a clean QA process
- Worked with service now for new project issues and client tickets.
- Developed business process models to identify and document customer requirements.
- Analyzed existing systems and processes, identified gaps and recommended improvements.
- Created data flows to illustrate the flow of information between various stakeholders.
- Documented test cases for validating system functionality against user requirements.
- Analyzed user requirements and created functional specifications for new software development projects.
- Maintained database integrity by identifying potential problems proactively; evaluating changes in requirements; taking preventive action when necessary.
Financial Analyst
Choc Children's
11.2016 - 10.2018
- Executed pre-admission, insurance verification, and financial counseling to ensure quality in account registration processes, focusing on eligibility management
- Collaborated seamlessly with insurance carriers, physician offices, and clinical personnel to secure authorizations and pre-registrations
- Scheduled appointments and registration for new and existing patients. And went over patient billing information.
- Participate in and provide guidance and support for the development and maintenance of the HEDIS Medical Record Review platform(s) to support all plans
- Surfaced insights and findings to support business and technical decisions.
- Developed innovative, fact-based and achievable strategies and operating models based on evaluations.
- Improved processes and procedures to achieve key performance metrics.
Project Manager
Evergreen Solar
09.2014 - 10.2016
- Developed and implemented effective business and marketing strategies, aligning with focus on continuous improvement and project success
- Provided comprehensive customer support, handling quotes, orders, shipping, warranties, credit, funding options, and tax rebates.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Managed costumer service issues and concerns.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
Education
Master of Arts (M.A.) - Psychology -
Chicago School of Professional Psychology
10.2023
Bachelor of Science (B.S.) - Health Care Management -
La Sierra University
07.2015
Skills
- Data Analysis
- Business Planning
- KPI Tracking
- Data Mapping
- Root Cause Analysis
- BI Dashboards
- Risk Mitigation
- Information Gathering
- Issue Identification
- Regulatory Compliance
- Documentation and Reporting
- System Analysis
- Account Reconciliation
- InfoSec
- Financial Management
- Forecasting Ability
- Risk Analysis
- SQL and Databases
- Corrective Action Planning
- Budget Development
- Data Modeling
- Application and Server Monitoring
- Technical Writing
- Applications Development
Timeline
Business Analyst/ Project Manager
Hawaii Medical
11.2022 - 10.2023
Business Analyst
Kaiser Permanente
11.2018 - 03.2022
Financial Analyst
Choc Children's
11.2016 - 10.2018
Project Manager
Evergreen Solar
09.2014 - 10.2016
Master of Arts (M.A.) - Psychology -
Chicago School of Professional Psychology
Bachelor of Science (B.S.) - Health Care Management -
La Sierra University
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