Farrah Caldwell
Bono,AR
Summary
Dedicated professional with a strong background in customer service and operations management. Known for problem-solving abilities and effective time management, consistently improving patient flow and satisfaction in high-demand settings.
Overview
8
8
years of professional experience
Work History
Dispensary Manager
Comprehensive Care Group
West Memphis, AR
11.2025 - Current
- Managed daily operations, ensuring compliance with state regulations and company policies.
- Oversaw inventory management, including stock levels and product quality assurance.
- Trained staff on customer service protocols and product knowledge to enhance patient experience.
- Implemented efficient scheduling practices to optimize workforce productivity and service delivery.
- Collaborated with healthcare professionals to provide accurate information on products and services offered.
- Monitored sales trends and adjusted inventory purchases to meet customer demand effectively.
- Developed standard operating procedures for dispensary processes, improving consistency and reliability.
- Developed strong relationships with vendors, negotiating favorable pricing and securing a consistent supply of high-quality products.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
Purchasing/Packaging Department Manager
The Vault at Hilltop
Jonesboro, AR
04.2024 - 10.2025
- Managed packaging workflows to enhance efficiency and reduce waste.
- Trained team members on safety protocols and operational procedures.
- Executed quality control measures to ensure compliance with standards.
- Coordinated inventory management for packaging materials and supplies.
- Implemented process improvements that streamlined packaging operations.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Assisted upper management in long-term planning aimed at scaling up operations as needed based on company growth projections.
Brewer
Rogershood Apothecary
Jonesboro, AR
12.2023 - 04.2024
- Oversaw brewing processes to ensure consistency and quality across product lines.
- Developed and implemented new recipes to expand product offerings.
- Trained and mentored junior brewers on operational best practices and safety protocols.
- Monitored fermentation and conditioning stages to optimize flavor profiles and efficiency.
- Streamlined production workflows to enhance output while maintaining quality standards.
- Conducted regular maintenance on brewing equipment to minimize downtime and maximize productivity.
Store Manager
Dollar General
Jonesboro, AR
04.2018 - 12.2023
- Led store operations, ensuring adherence to company policies and procedures.
- Managed inventory levels, optimizing stock availability and reducing shrinkage.
- Trained and developed staff, fostering a culture of customer service excellence.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Coordinated scheduling to ensure adequate coverage during peak hours and events.
- Conducted regular audits to maintain compliance with health and safety regulations.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
Associate of Science - Nursing
Black River Technical College
Pocahontas, AR12-2012
Skills
- Standard operating procedures
- Employee training
- Security protocols
- Scheduling coordination
- Store maintenance
- Merchandising techniques
- HIPAA compliance
- Special event planning
- Patient care coordination
- Technical troubleshooting
- Operations management
- Scheduling
- Administrative leadership
- Vendor relations
- Back office
- Patient flow
- Marketing
- Corporate compliance
- Supply coordination
- Profit and loss statements
- Teamwork and collaboration
- Customer service
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
Timeline
Dispensary Manager
Comprehensive Care Group
11.2025 - Current
Purchasing/Packaging Department Manager
The Vault at Hilltop
04.2024 - 10.2025
Brewer
Rogershood Apothecary
12.2023 - 04.2024
Store Manager
Dollar General
04.2018 - 12.2023
Associate of Science - Nursing
Black River Technical College