Hi, I’m
Farrah Evans
Richmond,VA
Summary
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Overview
12
years of professional experience
2
Certifications
Work History
Oddball
Senior Delivery Manager / Scrum Master
10.2022 - Current
Job overview
- Streamlined project delivery by implementing agile methodologies and enhancing team collaboration.
- Enhanced client retention through consistent delivery of high-quality services and prompt issue resolution.
- Facilitated open communication channels among team members, fostering a collaborative work environment that encouraged knowledge sharing.
- Drove process improvements that led to reduced turnaround times for key project milestones.
- Optimized resource allocation for increased efficiency by 50%, aligning team skillsets with project requirements.
- Increased on-time delivery rates by continuously analyzing processes and identifying areas for improvement.
Penn Interactive
Scrum Master III
10.2021 - 10.2022
Job overview
- Coached engineering teams to higher levels of maturity by improving their processes and ensuring they adhere to the Agile methodology
- Doubled team velocity, throughput, burndown, and cumulative flow of 2 cross-functional teams
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Streamlined release processes through close coordination between development teams and operations staff.
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
- Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
- Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Implemented key performance metrics to track team progress and identify areas of improvement consistently throughout projects'' lifecycles.
Capco
Senior Consultant / Scrum Master
04.2021 - 10.2021
Job overview
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Managed cross-functional teams to ensure timely delivery of high-quality solutions for various projects.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Reduced time-to-market with efficient backlog management and prioritization of tasks based on business objectives.
- Established a strong foundation for successful project outcomes through efficient resource allocation and workload distribution among team members.
- Resolved impediments to team progress by proactively identifying issues and facilitating effective solutions.
Capital One
Technical Analyst / Scrum Master
07.2017 - 04.2021
Job overview
- Collaborated with cross-functional teams to complete projects on time, ensuring client satisfaction and meeting business objectives.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Encouraged cross-functional collaboration by organizing workshops and training sessions for the team.
- Facilitated Scrum framework – sprint planning, backlog refinement, daily scrums, sprint reviews, and sprint retrospectives.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
HCA Parallon
Senior Technical Support Analyst
12.2011 - 07.2017
Job overview
- Developed comprehensive documentation for troubleshooting procedures, reducing training time for new team members.
- Implemented innovative solutions to improve the overall user experience with company products.
- Managed high-priority incidents, ensuring swift resolution and minimal downtime for clients.
- Analyzed performance metrics to identify trends and areas for improvement in the support process.
- Reduced ticket backlog by implementing more efficient workflows and prioritization techniques.
Education
Liberty UniversityLynchburg, VA
Master of Arts from Visual Communication and Design
01.2021
Southern New Hampshire UniversityManchester, NH
Bachelor of Arts from Graphic Design and Media Arts
01.2017
Skills
- Agile Methodologies
- Scrum
- Problem-solving
- Time Management
- Coaching
- Training and Mentoring
- Performance Metrics
- Change Management
- Release Management
- Conflict Resolution
- Process Improvement
- Cross-functional Coordination
- Continuous Improvement
- DevOps
- SDLC
Certification
Certified SAFe Scrum Master (SSM), 2025
Certified Scrum Master (CSM), 2025
Timeline
Senior Delivery Manager / Scrum Master
Oddball
10.2022 - Current
Scrum Master III
Penn Interactive
10.2021 - 10.2022
Senior Consultant / Scrum Master
Capco
04.2021 - 10.2021
Technical Analyst / Scrum Master
Capital One
07.2017 - 04.2021
Senior Technical Support Analyst
HCA Parallon
12.2011 - 07.2017
Liberty University
Master of Arts from Visual Communication and Design
Southern New Hampshire University
Bachelor of Arts from Graphic Design and Media Arts
Similar Profiles
NiaBari Blessing MaebaNiaBari Blessing Maeba
Information Security Specialist at Oddball, Inc.Information Security Specialist at Oddball, Inc.
Callie PeckCallie Peck
Director of Human Resources at Oddball, Inc.Director of Human Resources at Oddball, Inc.
Kyle RiversKyle Rivers
Technical Recruiter at Oddball IncTechnical Recruiter at Oddball Inc