Farrah Forde
Richmond,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Patient Navigator
Houston Behavioral Healthcare Hospital
04.2022 - Current
- Ensured seamless transitions between levels of care by coordinating appointments, referrals, insurance authorizations, and follow-up communication.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Contributed to the ongoing development of best practices for patient navigation by staying current on industry trends, research findings, and professional development opportunities.
- Trained new employees on effective patient navigation techniques, ensuring continuity of care across the organization.
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
Care Coordinator
Sun Behavioral Houston
01.2022 - 04.2022
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Implemented evidence-based interventions that improved overall patient satisfaction with the care process.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Used company software and databases to maintain records of services performed and patient conditions.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Mental Health Therapist
Sun Behavioral Houston
07.2021 - 01.2022
- Facilitated family therapy sessions to support communication, boundary setting, and healthy relationships among family members affected by mental health issues.
- Expanded professional knowledge through ongoing continuing education opportunities and participation in relevant workshops and conferences.
- Created a safe environment that fostered open communication, trust building and vulnerability among clients.
- Enhanced group therapy sessions by incorporating creative modalities such as art therapy, music therapy, and mindfulness practices.
- Led psychoeducational groups covering topics such as emotion regulation, communication skills development, and relapse prevention strategies among others related to mental health improvement outcomes.
- Maintained detailed documentation of client progress, effectively communicating with other healthcare providers as necessary.
- Coordinated care with primary care physicians, psychiatrists, and other relevant healthcare providers to ensure seamless continuity of care for clients.
911 Telecommunicator
Fort Bend County 911 Systems
04.2015 - 08.2021
- Demonstrated empathy and professionalism when dealing with distressed callers, guiding them through potentially life-saving actions until help arrived.
- Supported dispatchers in coordinating multi-agency responses during large-scale emergencies, resulting in effective resource allocation.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Served as a mentor for new hires, guiding them through on-the-job training and fostering their growth within the organization.
- Contributed to the development of new training materials for incoming 911 Telecommunicators, improving overall team preparedness.
Mental Health Therapist Intern
Upbring - Krause Children’s Center
05.2020 - 04.2021
- Promoted client empowerment by providing psychoeducation on mental health diagnoses, coping strategies, and self-care techniques.
- Encouraged open communication between family members during family therapy sessions, resulting in improved relationships and increased understanding.
- Collaborated with multidisciplinary teams to develop and implement appropriate care plans for clients with complex needs.
- Enhanced client progress by conducting comprehensive mental health assessments and creating individualized treatment plans.
- Assisted in the coordination of care between primary care physicians, psychiatrists, social workers, and other healthcare professionals to ensure optimal client outcomes.
- Facilitated group therapy sessions focused on topics such as stress management, emotional regulation, and interpersonal communication skills.
Education
Master Of Science - Professional Counseling
Grand Canyon University
Phoenix, AZ05.2021
Bachelor of Science - Interdisciplinary Studies
University of Houston - Downtown
Houston, TX05.2014
Associate In Arts - Business
Houston Community College
Houston, TX05.2011
Skills
- Heartsaver First Aid CPR AED
- Satori Alternative to Managing Aggression (SAMA)
- Masters Telecommunicator License
- Certified Trainer through Texas Commission on Law Enforcement (TCOLE)
- Cultural Competency
- Calm and Effective Under Pressure
- Building Rapport and Credibility
- Multitasking Abilities
- Effective Communication
- Problem-Solving
- Customer Service
- Time management abilities
Timeline
Patient Navigator
Houston Behavioral Healthcare Hospital
04.2022 - Current
Care Coordinator
Sun Behavioral Houston
01.2022 - 04.2022
Mental Health Therapist
Sun Behavioral Houston
07.2021 - 01.2022
Mental Health Therapist Intern
Upbring - Krause Children’s Center
05.2020 - 04.2021
911 Telecommunicator
Fort Bend County 911 Systems
04.2015 - 08.2021
Master Of Science - Professional Counseling
Grand Canyon University
Bachelor of Science - Interdisciplinary Studies
University of Houston - Downtown
Associate In Arts - Business
Houston Community College
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