Tiaundra Hickey
Warner Robins,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Health Navigator collaborates with members of health care team to develop medically appropriate and cost effective care initiatives to assess and coordinate chronic disease care management for patient population. Strong analytical and data management skills to exercise clinical judgment in interactions with physicians, payers, patients and families. More than 10 years of nursing experience, utilization review and discharge planning expertise to make critical decisions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Navigator
North Central Health District
01.2024 - Current
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Taught patients and families to use at-home medical equipment.
- Educated patients on medical procedures, diagnoses, and treatment options to empower informed decisionmaking.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
- Evaluated program effectiveness through data analysis and reporting, implementing improvements based on findings.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
- Followed document protocols to safeguard confidentiality of patient records.
- Developed care plan based on provider treatment plan, evidence-based chronic care guidelines and patient and family goals for patient.
Social Services Technician
Middle Flint Behavior Healthcare
08.2022 - 11.2023
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
- Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Performed assessments to determine individual limitations and strengths.
- Maintained accurate records and documented client data in company databases.
- Provides patient care under the supervision of the Staff Nurse to include but not limited to assisting with ADLs specimen collection (non-invasive), transportation of patients (unmonitored), patient preparation for procedures, collection of vital signs and unit specific procedures and tasks which require documented competencies
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Conducted thorough assessments to determine clients'' needs and matched them with appropriate services and resources.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
Mental Health Technician
Ridgeview Institute
07.2020 - 08.2023
- Provided excellent service to patients through personable communication.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Engaged clients in therapeutic groups to promote coping skills, education and life skills.
- Tracked client movement on and off unit by documenting times and destinations.
- Documented patient interactions in compliance with HIPAA requirements.
- Provides patient care under the supervision of the Staff Nurse to include but not limited to assisting with ADLs specimen collection (non-invasive), transportation of patients (unmonitored), patient preparation for procedures, collection of vital signs and unit specific procedures and tasks which require documented competencies
- Identified and addressed individual mental health challenges to support patients.
- Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
- Participated in treatment planning by helping to identify patients' problems, needs and strengths.
- Led prescribed individual or group therapy sessions as part of specific therapeutic procedures.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Delivered high level of care to every patient.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Recorded patient conditions and vital signs before and after medical operations.
- Played games with patients to boost mood, improve memory and provide light entertainment.
Adolescent Social Service Technician
View Point Health
08.2020 - 07.2021
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Assisted clients with identifying resources to meet basic needs for food, clothing, shelter, safety, mental health and medical services.
- Coordinated specific psychosocial resources to meet members' identified needs.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Acted as role model for clients by exhibiting positive behaviors.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Recorded patient conditions and vital signs before and after medical operations.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Answered patient call signals and signal lights to determine patients' needs.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Planned and served meals and snacks to patients according to prescribed diets.
Chemical Dependency Technician
Metropolitian Development Council
04.2018 - 08.2020
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Maintained clinical documentation for each case with detailed and timely updates.
- Collaborated with team members to monitor treatment progress and improve individual clients' plans.
- Partnered with clients to inspire and help maintain positive life changes.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Assisted patients improve social relationships and engagement.
- Developed basic strategies to promote patient safety, wellness and independence.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Recorded patients' health metrics using thermometers or blood pressure gauges.
- Led individual and group therapy supporting prescribed procedures.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
- Contacted patients' relatives to coordinate family visits and conferences.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Implemented fall prevention techniques as specified in plan of care.
- Recorded patient conditions and vital signs before and after medical operations.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Education
High School Diploma -
Northside High School
Warner Robins, GA05.2008
Skills
- Customer Service
- Behavioral Management Planning
- Collaboration and Teamwork
- Verbal and Written Communication
- Relationship Building
- Implementing Client Care Plans
- Electronic Medical Record Software
- Attention to Detail
- Program Evaluation and Improvements
- Case Management
- Active Listening
- Maintaining Client Records
- Crisis Intervention
- Behavioral Intervention
- Youth Advocacy
- Problem-Solving
- Mental Health Crisis Response
- Client Screening
- Behavior Support
- Discharge Planning
- Client Advocacy
- Interpersonal Skills
- Word Processing
- Technical Troubleshooting
- Team building
- Insurance verifying
- Schedule Coordination
- Evaluating Quality of Care
- Caring and Empathetic
- Heartsaver CPR AED
- Heartsaver First Aid
- Time Management
- Appointment Scheduling
- Patient Needs Assessment and Referral
- Care Plan Recommendations
- Punctual and Hardworking
- Community advocate
- Reliability and Dedication
- Clerical and Filing Support
- Patient Confidentiality and Data Security
Certification
CPR/BLS Certified
Timeline
Patient Navigator
North Central Health District
01.2024 - Current
Social Services Technician
Middle Flint Behavior Healthcare
08.2022 - 11.2023
Adolescent Social Service Technician
View Point Health
08.2020 - 07.2021
Mental Health Technician
Ridgeview Institute
07.2020 - 08.2023
Chemical Dependency Technician
Metropolitian Development Council
04.2018 - 08.2020
High School Diploma -
Northside High School
CPR/BLS Certified
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