Farrah Gruenwald
Milwaukee
Summary
Underwriting Support Specialist with a proven track record of high productivity and efficient task execution. Expertise in risk assessment, policy administration, and regulatory compliance ensures accuracy in decision-making processes. Strong critical thinking and problem-solving skills facilitate clear communication of complex underwriting concepts. Committed to continuous industry knowledge enhancement to drive team success.
Overview
11
11
years of professional experience
Work History
Sales Consultant
CarMax
01.2023 - Current
- Providing exceptional service throughout customer's car buying journey.
- Navigating and using various provided computer programs as selling tools.
- Consulting and guiding customers to appropriate next step based on their situation
- Analyzed client needs and developed tailored experience improvement strategies.
Underwriter Support New Business/Risk Client Services
Northwestern Mutual
01.2021 - 01.2023
- Maintaining professionalism, meeting performance metrics
- Attending team meetings, assisting underwriting and acting as liaison
- Between field and home office. Life Insurance, Disability Insurance, LTC
- Life Insurance
Claims Representative
Skygen
01.2018 - 01.2020
- Medicaid/Medicare Dental Claims, Answering calls, Assisting with
- Grievance Process, Locating Providers, EOB inquiries
Customer Service Representative/ Admin Assistant
Eutectic Corporation
01.2016 - 01.2018
- Processing Orders, Answering Calls, Assisting with Service
- Requests, Billing, Filing, POC for vendors & field
Senior Credit Representative
Kohls Corporate
01.2015 - 01.2017
- Collections Incoming & Outgoing calls/ Call center/Assisting w/ fraud and
- Bankruptcy accounts
Education
Bachelors of Science - Data Science, Industrial Psychology
University of Phoenix
01.2026
Milwaukee Area Technical College
01.2018
Skills
- Creative thinking
- Leadership skills
- Organizational abilities
- Problem-solving expertise
- Team collaboration
- Customer service excellence
- Microsoft Office proficiency
- Constructive feedback
- Sales strategies
- Multitasking capabilities
Timeline
Sales Consultant
CarMax
01.2023 - Current
Underwriter Support New Business/Risk Client Services
Northwestern Mutual
01.2021 - 01.2023
Claims Representative
Skygen
01.2018 - 01.2020
Customer Service Representative/ Admin Assistant
Eutectic Corporation
01.2016 - 01.2018
Senior Credit Representative
Kohls Corporate
01.2015 - 01.2017
Bachelors of Science - Data Science, Industrial Psychology
University of Phoenix
Milwaukee Area Technical College