Farrah Hill
Dallas,USA
Summary
Dynamic professional with extensive experience at Sedgwick Claims Management, excelling in claims processing and customer service. Proven ability to streamline workflows and enhance operational efficiency using SAP and EMR systems. Adept at resolving complex issues while fostering strong client relationships, ensuring high satisfaction and trust in service delivery.
Overview
17
17
years of professional experience
Work History
Claims Representative
Sedgwick Claims Management
Irving, Texas
02.2025 - Current
- Processed claims by reviewing documentation and verifying eligibility criteria.
- Maintained accurate records of claims and customer interactions in the system.
- Collaborated with internal teams to resolve complex claims issues promptly.
- Educated clients on policy coverage and claims procedures during phone consultations.
- Analyzed claim files to identify discrepancies and initiate investigations as needed.
- Implemented best practices for improving efficiency in the claims handling process.
Clinical Secretary
Methodist health systems
Dallas, Texas
05.2024 - 02.2025
- Managed patient admissions and discharges efficiently, enhancing workflow and patient satisfaction.
- Prepared delivery rooms, ensuring readiness and compliance with medical protocols.
- Facilitated communication between medical staff and patients, improving service delivery.
- Implemented organizational skills to streamline administrative tasks, reducing wait times.
- Contributed to a supportive team environment, fostering collaboration and efficiency.
- Provided exceptional customer service, fostering a welcoming environment for patients and enhancing overall satisfaction.
- Managed patient scheduling and documentation, ensuring accuracy and compliance with healthcare regulations to streamline operations.
- Facilitated communication between medical staff and patients, improving information flow and reducing appointment wait times.
- Monitored patient records and data entry, identifying discrepancies and implementing corrective measures for enhanced data integrity.
- Coordinated with multidisciplinary teams to support patient care initiatives, resulting in improved treatment outcomes and team cohesion.
- Streamlined patient admissions and discharges, significantly enhancing workflow efficiency and boosting patient satisfaction.
Clinic Staff Assistant I
UT Southwestern
Dallas, Texas
05.2022 - 10.2023
- Ensure up-to-date EMR knowledge, enhancing clinic efficiency and patient care.
- Provide exceptional service, fostering a positive image for UT Southwestern.
- Collaborate effectively with teams, optimizing patient outcomes in clinical settings.
- Fostered a collaborative environment among team members to enhance patient experiences and ensure comprehensive care delivery.
- Implemented efficient front office workflows, leading to noticeable improvements in patient processing times and satisfaction ratings.
- Executed meticulous documentation of patient interactions, ensuring compliance with HIPAA regulations and maintaining data integrity.
- Analyzed patient feedback to identify service gaps, driving targeted improvements and fostering a patient-centered care approach.
- Represented UT Southwestern with professionalism, enhancing community trust and engagement through superior customer service.
- Streamlined patient intake processes, resulting in marked gains in efficiency and elevated patient satisfaction ratings.
- Managed communication between hospital and lab staff, enhancing client satisfaction.
- Answered and directed calls, improving response times and client understanding.
- Collaborated with lab sections, ensuring timely resolution of inquiries.
- Coordinated specimen pickups, optimizing courier schedules for efficiency.
- Facilitated seamless communication, positively impacting patient care.
- Served as the primary communication link among patients, doctors, and laboratory staff, enhancing client relationships and ensuring smooth information flow.
- Streamlined call routing processes, improving response times and client satisfaction by providing timely and accurate information.
- Partnered with laboratory teams to address section-specific inquiries, ensuring prompt resolutions and fostering a cooperative work environment.
- Monitored and optimized courier schedules, ensuring timely specimen pick-ups and minimizing delays in laboratory processing.
- Demonstrated a commitment to excellent service by actively engaging with clients and addressing their needs with a positive approach.
- Actively engaged with clients, addressing inquiries with a positive approach to enhance overall service experience.
Insurance Verification/Member Service Rep
Alliance RX
Irving, Texas
08.2017 - 04.2019
- Verified insurance benefits, reducing claim rejections and ensuring timely medication delivery.
- Processed PBM and MM Rx claims, accurately calculating deductibles and out-of-pocket expenses.
- Authorized and recorded prior authorizations, securing successful claim payments.
- Resolved insurance queries and processed claims, adhering to policies and enhancing patient satisfaction.
- Prioritized referrals by urgency, optimizing workflow and improving service efficiency.
- Streamlined insurance verification processes, significantly reducing claim rejections and improving patient medication access.
- Analyzed patient benefit information to ensure accuracy, leading to efficient claims processing and enhanced operational effectiveness.
- Coordinated with insurance companies to expedite authorizations, ensuring timely approvals that improved patient satisfaction.
- Provided empathetic support to patients navigating complex insurance inquiries, fostering trust and positive communication.
- Maintained precise records of patient claims and authorizations, ensuring compliance with regulations and enhancing overall service quality.
- Implemented streamlined insurance verification processes, enhancing patient medication access and reducing claim rejections significantly.
Accounting Clerk
System One/Sika Concrete
Mesquite, Texas
05.2016 - 08.2017
- Processed A/P and A/R invoices, ensuring timely payments and improving supplier relations.
- Delivered excellent customer service, resolving inquiries and facilitating order placements.
- Utilized SAP and Excel for precise data management, enhancing financial accuracy.
- Collaborated with team to address invoice issues, achieving faster resolutions.
- Maintained detailed financial records, supporting compliance and audit readiness.
- Maintained meticulous records of financial transactions, supporting compliance with corporate guidelines and enhancing audit readiness.
- Utilized SAP and Excel for data management, ensuring accuracy in financial records and contributing to overall operational effectiveness.
- Coordinated with team members to resolve invoice discrepancies, promoting clear communication and achieving faster resolution times.
- Streamlined invoice processing workflows, significantly reducing turnaround times and enhancing supplier satisfaction.
- Fostered cross-departmental collaboration to resolve discrepancies, leading to improved communication and quicker problem resolution.
- Implemented data validation techniques in SAP, resulting in marked improvements in financial accuracy and reporting efficiency.
Lead Team Payment Processor
Capital One Auto Finance
Plano, Texas
12.2014 - 04.2016
- Managed inbound and outbound calls, enhancing customer satisfaction.
- Trained staff on procedures, boosting team efficiency.
- Handled data entry and transaction recording with precision.
- Participated in team meetings to refine customer service strategies.
- Promoted products, achieving measurable sales growth.
- Implemented a streamlined data entry process, enhancing accuracy and reducing processing time, which contributed to faster transaction handling.
- Analyzed customer feedback to identify service gaps, informing team strategies that resulted in noticeable improvements in customer satisfaction.
- Developed a training module for team leads, equipping them with tools to elevate customer interactions and achieve substantial gains in service quality.
- Engaged clients through effective communication during calls and emails, successfully upselling products and enhancing overall customer loyalty.
- Led a team in processing payments efficiently, significantly reducing transaction errors and improving overall customer satisfaction.
- Analyzed payment processing workflows, identifying bottlenecks and implementing solutions that resulted in marked gains in operational efficiency.
- Processed 300-400 invoices weekly, ensuring accuracy and timely payments.
- Managed billing operations, improving efficiency and reducing errors.
- Matched and issued 50 checks weekly using Oracle and Excel.
- Enhanced invoice processing speed, contributing to streamlined operations.
- Utilized Oracle and Excel for accurate billing, leading to a reduction in discrepancies and fostering trust with financial partners.
- Coordinated with cross-functional teams to match and issue an average of 50 checks weekly, streamlining cash flow management.
- Maintained precise records of A/P transactions, contributing to financial accuracy and compliance with corporate standards.
- Demonstrated strong communication skills while liaising with vendors, enhancing problem resolution and fostering positive relationships.
- Streamlined invoice processing by implementing standardized workflows, leading to noticeable gains in efficiency and reduced turnaround times.
- Maintained accurate records of over 300 invoices weekly, ensuring compliance and contributing to financial integrity across operations.
A/P Clerk
Preferred Care
Plano, Texas
04.2014 - 06.2014
- Contract through API
- Processed invoices and payment requests for timely vendor payments.
- Assisted in month-end closing activities and financial reporting tasks.
- Reconciled vendor statements to ensure accurate account balances.
- Maintained accurate records of accounts payable transactions monthly.
- Collaborated with internal departments to streamline invoice processing workflows.
- Communicated with vendors to resolve discrepancies or payment issues.
- Managed document filing system for accounts payable paperwork efficiently.
Accounting Clerk
Associa Client Shared Service
Dallas, Texas
07.2013 - 02.2014
- Processed high volumes of AP/AR invoices using Oracle and SAP, ensuring accuracy and timeliness.
- Managed client billing and maintained up-to-date vendor files, enhancing financial operations.
- Verified invoices and requisitions for goods/services, streamlining procurement processes.
- Kept an updated list of accounts payable, supporting efficient financial management.
- Verified invoices and requisitions for accuracy, minimizing discrepancies and ensuring compliance with financial policies.
- Maintained comprehensive vendor files and updated A/P records, contributing to streamlined operations and improved financial oversight.
- Collaborated with cross-functional teams to resolve billing inquiries, fostering strong communication and expediting issue resolution.
- Demonstrated a proactive approach to problem-solving, enhancing team efficiency and creating a positive work environment.
- Streamlined invoice processing with Oracle and SAP, achieving timely payments and enhancing financial accuracy across operations.
- Analyzed client billing discrepancies, implementing corrective measures that reduced errors and improved overall billing efficiency.
Call Center Associate
PFSWEB
Dallas, Texas
01.2012 - 11.2012
- Handled inbound calls for order placement, enhancing customer satisfaction.
- Increased sales through effective up-selling and cross-selling techniques.
- Maintained and updated customer database, ensuring data accuracy.
- Executed order entry and managed customer files efficiently.
- Utilized custom software to streamline call center operations.
- Managed inbound order calls, enhancing customer satisfaction through accurate order placement and timely resolutions.
- Utilized data-driven insights to identify customer needs, leading to increased upselling success and improved sales figures.
- Maintained and updated the customer database, ensuring accurate records that facilitated effective follow-ups and service enhancements.
- Executed order entry and customer file maintenance, streamlining processes and reducing errors in order fulfillment.
- Worked closely with team members to share best practices for cross-selling, fostering a supportive environment that drove collective sales growth.
- Implemented a training program for new hires, boosting team performance and enhancing customer service delivery.
Banker IV-Escalation Supervisor
J.P Morgan Chase, N.A.
Arlington, Texas
07.2009 - 08.2011
- Managed customer escalation calls, enhancing satisfaction and retention.
- Facilitated home loan and bank account assistance, boosting client engagement.
- Assessed financial needs, offering tailored solutions to qualified clients.
- Utilized Serve, I Vault, Web Cost for efficient service delivery.
- Managed escalation calls effectively, resolving complex customer issues and enhancing satisfaction through swift solutions.
- Collaborated with clients to assess financial needs, offering tailored product recommendations that strengthened customer relationships.
- Evaluated client profiles to identify suitable financial products, significantly improving conversion rates and client engagement.
- Maintained accurate records of customer interactions and transactions, ensuring compliance with financial regulations and corporate standards.
- Utilized Serve, I Vault, and Web Cost tools to streamline processes, resulting in noticeable gains in operational efficiency.
- Led a team to address customer escalations, resolving issues promptly and improving overall client satisfaction metrics.
Education
H.S. Diploma - High school diploma
H. Grady Spruce
Dallas, TX09.1996
Skills
- SAP
- MS Office
- Oracle
- Lotus
- Customer Service
- Data Entry
- MIRO
- Vault
- FB60
- E Serve
- Insurance Verification
- Payment Processing
- Scheduling
- Registration
- HIPAA
- EMR
- Accounting
- Claims processing
- Insurance verification
- Policy coverage
- Insurance claims review
- Coverage assessments
- Claims investigation
Personal Information
Title: Clinic Staff Assistant
Timeline
Claims Representative
Sedgwick Claims Management
02.2025 - Current
Clinical Secretary
Methodist health systems
05.2024 - 02.2025
Clinic Staff Assistant I
UT Southwestern
05.2022 - 10.2023
Insurance Verification/Member Service Rep
Alliance RX
08.2017 - 04.2019
Accounting Clerk
System One/Sika Concrete
05.2016 - 08.2017
Lead Team Payment Processor
Capital One Auto Finance
12.2014 - 04.2016
A/P Clerk
Preferred Care
04.2014 - 06.2014
Accounting Clerk
Associa Client Shared Service
07.2013 - 02.2014
Call Center Associate
PFSWEB
01.2012 - 11.2012
Banker IV-Escalation Supervisor
J.P Morgan Chase, N.A.
07.2009 - 08.2011
H.S. Diploma - High school diploma
H. Grady Spruce