Paul Hobbs Jr.
Trenton,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Auto Claims Representative
CURE Auto Insurance
Princeton, New Jersey
06.2024 - Current
- Analyzed customer claims and determined coverage eligibility.
- Reviewed policy documents to ensure accuracy of information.
- Compiled claim reports for internal use and external customers.
- Assisted with resolving difficult or complex claims issues.
- Provided excellent customer service to claimants throughout the claims process.
- Drafted correspondence to claimants regarding claim status updates and payment processing timelines.
- Collaborated with adjusters, attorneys and other professionals regarding resolution of auto insurance cases.
- Participated in training sessions designed to increase awareness about changes in laws governing automobile liability policies.
Logistics Analyst
System one staffing (Church & Dwight)
Trenton, NJ
10.2023 - 12.2023
- Maintained and updated systems to drive communication with internal and external customers.
- Creating Commercial Invoices
- Created Daily Reports using metrics pulled from SAP
- Analyzed logistics operations to identify areas of improvement.
Licensed Insurance Producer
NJM Insurance Group
West Trenton , NJ
04.2023 - 08.2023
- Demonstrated effective time management to achieve performance goals/targets
- Delivered a high quality customer experience while consulting and counseling customers on NJM products. Provided coverage options best suited to accommodated individuals needs and administered transactions when necessary
- Provided procedurally accurately, effectively and independently responsible to all new and existing business inquiries related to Personal Lines Insurance
Intercompany Accountant Assistant
DSV Air & Sea
Iselin , NJ
11.2022 - 03.2023
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Reconciled computer reports with manually maintained ledgers.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
- Matched orders with invoices and recorded required information.
- Classified and summarized financial data to compile and enter in financial records
Remote Dispatcher/Router Combo
Waste Management Services
Ewing , NJ
09.2021 - 11.2022
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with others to discuss new opportunities.
- Planned and completed group projects, working smoothly with others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Compared shipping routes or methods to determine least environmental impact.
- Traced missing material and shipments through vendor and customer communications.
Customer Service Representative
Sensus America
Lawrenceville, NJ
04.2021 - 08.2021
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts.
Customer Care Representative
Lineage Logistics
Dayton , NJ
09.2020 - 02.2021
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Delivered customer support to high call load each shift.
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
Dispatch/Customer Service Representative
Canon Solutions America
Burlington , NJ
09.2019 - 09.2020
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered inbound calls, chats and emails to facilitate customer service.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Set up and activated customer accounts.
Customer Service Associate
PRWT Services Inc. (Temporary Agency)
Trenton , NJ
02.2019 - 07.2019
- Organized client contracts, records and reports to strengthen traceability.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Educated customers on special pricing opportunities and company offerings.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
PSAT Resolution Specialist
Adecco (Temporary Agency)
Ewing , NJ
08.2018 - 01.2019
- Readied settlement paperwork for signature.
- Collaborated with others to discuss new opportunities.
- Maintained schedule of class assignments to meet deadlines.
Freight Coordinator
Landstar Logistics
Sacramento , CA
06.2016 - 10.2017
- Checked import and export documentation to determine cargo contents.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
Freight Broker Agent
Echo Global Logistics
Sacramento , CA
06.2012 - 08.2015
- Implemented strategic shipping policies to achieve long and short-term sales targets.
- Conducted inventories and updated database to reflect accurate cargo information.
- Estimated freight and postal rates to track shipment costs and weights.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Assisted with customer requests and answered questions to improve satisfaction.
- Achieved cost-savings by developing functional solutions to problems.
Education
High School Diploma -
Daylight Twilight
Trenton 06.2010
Skills
- NJ Personal Lines Authority(NJPL)- State of New Jersey
- NJ Producer(NJ PROD) - State of New Jersey
- PA Nonresident Personal Lines(PANRPL) -State of Pennsylvania
- CT Non Resident Producer - State of Connecticut
- Administrative Support
- Collections and Invoice Processing
- Invoicing and Billing
- Microsoft Office
- Accounts Receivable
- Data Entry and 10-Key
- Account Reconciliation
- Audit Preparation
- Analytical Thinking and Problem Solving
- SAP
- Cargo Wise
- MAS
- Order Processing
- V-Look Up
- Pivot Tables
- Schedule Coordination
- Binder Coverage
- Policy Changes
- Insurance Sales Strategy
- Underwriter Collaboration
Timeline
Auto Claims Representative
CURE Auto Insurance
06.2024 - Current
Logistics Analyst
System one staffing (Church & Dwight)
10.2023 - 12.2023
Licensed Insurance Producer
NJM Insurance Group
04.2023 - 08.2023
Intercompany Accountant Assistant
DSV Air & Sea
11.2022 - 03.2023
Remote Dispatcher/Router Combo
Waste Management Services
09.2021 - 11.2022
Customer Service Representative
Sensus America
04.2021 - 08.2021
Customer Care Representative
Lineage Logistics
09.2020 - 02.2021
Dispatch/Customer Service Representative
Canon Solutions America
09.2019 - 09.2020
Customer Service Associate
PRWT Services Inc. (Temporary Agency)
02.2019 - 07.2019
PSAT Resolution Specialist
Adecco (Temporary Agency)
08.2018 - 01.2019
Freight Coordinator
Landstar Logistics
06.2016 - 10.2017
Freight Broker Agent
Echo Global Logistics
06.2012 - 08.2015
High School Diploma -
Daylight Twilight