Farrah Hussain
Senior Health Care Consultant
White Plains,NY
Summary
Effective at improving revenue, team productivity and policies to keep the organization operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with Clients and achieving the requirements for continued accreditation. Skilled in conflict resolution, records oversight. Results- oriented Home health care industry leader knowledgeable about effective recruitment, training, and leadership strategies to maintain client quality of service.
Overview
25
25
years of professional experience
Work History
Senior Healthcare Consultant
FH & Associates
White Plains, NY
01.2019 - Current
- Execute all elements of training, policies, and procedures for network resource administration and business continuity
- Collaborate with project partners to create system analysis and new system design for client specifications
- Serve as a liaison between teams and business executives
- Selected Contributions:
- Drive revenue expansion by 50% through advising and planning promotional strategies
- Bolster company revenue and expand clientele from 205 to 100% profitable growth
- Maximize client outreach and boost marketing, developing websites that market services for optimal profitability.
Chief Executive Officer
Dependable Care
New York, NY
01.2014 - 12.2018
- Amplified company revenue by 50% in one year with a 70% increase in profits
- Achieved a cash flow boost of 50% while also decreasing expenses by 40% through right-size labor force and reducing overtime
- Bolstered business profits by 70% through strategic updates
- Successfully transformed the intake department operations through assertive process overhaul and quality attention to detail
- Slashed costs by 35% over six months by restructuring leadership teams
- Introduced the company to all five boroughs in Nassau and Westchester County due to an increased need in-home care
- Assessed market potential for assigned areas and developed annual business plans according to the fluctuation in the health care industry
- Assured growth strategies are executed leading to a increased market share
- Communication with physicians and other clinical community members to represent Dependable care's values in providing services to their patients
- Worked and supported diligently to provide a quality care to 1500 patients
- Developed and supported an integrated business development plan to assure the volume targets and referrals are met.
Senior VP of Sales/Operations
Extended Home Care
Manhattan, NY
01.2009 - 12.2014
- Amplified annual revenue from $1.2M to $6.5M with an increase in patient admissions for home care
- Bolstered profitability through the development of a pipeline using numerous marketing channels and sales strategies
- Surpassed team goals and resolved problems while collaborating with upper management teams on sharing and implementing consistent improvement
- Provided leadership in the development, implementation and evaluation of new and reengineered programs, service, products and markets to address the changes in the health care environment
- Used creativity in the delivery of patient's services in a highly competitive Managed long term care market
- Supported and guided the intake dept in providing excellent customer service and quality home care service while working to assure profitable offices within the region
- Monitored revenue/census to ensure compliance with approved budgetary constraints
- Analysis gross profit factors, market conditions, business volume, competition and operational costs/requirements.
Director of Business Development
Girling Health Care
Brooklyn, NY
01.2002 - 12.2009
- Directed business development and intake department to transform the company into a profitable asset
- Focused on the Medicare population as a Certified Home Health Agency
- Fostered a solid rapport within the community to conduct health fairs in churches, local mosques, and social adult daycares
- Supported sales teams through numerous challenges to build a strong sales team
- Developed a bonus plan for team members that maintained the bottom-line
- Selected Contributions:
- Promoted to the Director of Business Development from a Community Liaison position
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit
- Developed growth plans by identifying key clients, key targets and priority service lines.
Education
MBA - Healthcare management
University of Roehampton London
02.2001
Skills
- Ability to think strategically and translate strategy into tangible business plan and actions
- Excellent written and oral communication skills
- Regulatory requirements
- Budgetary experience and strong organized skills
- Healthcare Management
- Dementia Care
- Certified Dementia Practitioner
- Fundraising and major donor development
- Excellent report working with MICA and homeless population
- CPR certified
- Time Management
Accomplishments
As an Outreach Transit team member, I meet many individuals that have been relying upon their own resilience and resourcefulness to survive for a long time. On average, an individual living unsheltered will have to be contacted by service providers more than 100 times before they will agree to enter into a more appropriate living situation.
As an Transit outreach member, I listen, motivate, and seek to understand the person underneath the trauma. Over time, I was able to build trust and relationships with many clients on various train stations/platforms in all 4 boroughs and was able to make over 50 placements in the first 3 months joining BRC.
Languages
Timeline
Senior Healthcare Consultant
FH & Associates
01.2019 - Current
Chief Executive Officer
Dependable Care
01.2014 - 12.2018
Senior VP of Sales/Operations
Extended Home Care
01.2009 - 12.2014
Director of Business Development
Girling Health Care
01.2002 - 12.2009
MBA - Healthcare management
University of Roehampton London