Summary
Work History
Education
Skills
Websites
ADDITIONAL STRENGTHS
Timeline
Generic

Farrah Mara

Baltimore,MD

Summary

Motivated Information Systems undergraduate with hands-on exposure to IT support concepts, data analytics, and programming fundamentals. Skilled in troubleshooting, documentation, and analyzing information to support technical and business needs. Seeking an IT Support or Data Analytics internship to apply technical skills in a real-world environment.

Work History

IT Support Technician

Radford University
  • Provided first-level technical support to students, faculty, and staff
  • Troubleshot hardware and software issues and resolved account access problems
  • Configured devices and assisted users with system navigation
  • Documented incidents and solutions in the ticketing system
  • Developed strong skills in problem diagnosis, user support, task prioritization, and effective communication

Education

Bachelor of Science - Information Systems

University of Maryland, Baltimore County (UMBC)
12-2027

Skills

  • IT Support: Basic troubleshooting, system navigation, documentation, user support
  • Data & Analysis: Excel (formulas, pivot tables), basic data cleaning, reporting
  • Programming: Python (intro – variables, loops, functions)
  • Systems & Networking: Computer-based systems fundamentals, networking basics
  • Tools: Microsoft Excel, Word, PowerPoint, Windows OS
  • Skills: Problem-solving, attention to detail, communication

Websites

ADDITIONAL STRENGTHS

  • Customer-focused mindset
  • Quick learner
  • Detail-oriented
  • Professional work ethic

Timeline

IT Support Technician

Radford University

Bachelor of Science - Information Systems

University of Maryland, Baltimore County (UMBC)