Open To Work
Farrah Walker
Mooresville,NC
Summary
Diligent professional with 10+ years of experience and a proven knowledge of customer loyalty, merchandising, and preferred customer management. Aiming to leverage my skills to successfully fill the role at your company.
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Carolina Value Village
Mooresville, NC
05.2025 - Current
- Directed team to enhance operational efficiency and streamline processes.
- Collaborated with departments to implement strategic initiatives and improve workflows.
- Managed staff schedules and assignments to ensure optimal resource allocation.
- Managed daily store operations and ensured adherence to company policies.
- Supervised and trained staff on customer service best practices.
- Developed promotional displays to enhance product visibility and appeal.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Implemented loss prevention measures to reduce shrinkage risk.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Managed daily operations of the store, including opening and closing procedures.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Developed strategies for increasing sales and improving customer service.
- Analyzed financial data to identify areas of improvement for profitability.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Facilitated communication between store staff and upper management, ensuring alignment with company goals.
DELI CLERK/MANAGEMENT FINALIST
Publix
Charlotte, NC
01.2017 - Current
- Slicing on the traditional counter, preparing food safely and efficiently at the sub bar, hot case, and in the kitchen
- Unloading deli pallets from the receiving dock and organizing our products to the sales floor
- Tested and trained for assistant department manager over a course of 1 year
- Learned how to positively lead a team of 10-20 people on one shift and assign tasks to best fit each team member's abilities.
- Prepared deli items according to customer specifications and company standards.
- Assisted customers with selections and provided product recommendations.
- Maintained cleanliness and organization in the deli department at all times.
- Operated slicing machines and other equipment safely and efficiently.
- Managed inventory levels by restocking products and tracking expiration dates.
- Collaborated with team members to ensure timely service during peak hours.
- Educated customers on product offerings, including nutritional information and ingredients.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Greeted customers in a friendly and professional manner.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
Order Writer Specialist/ Grocery Team Trainer
Whole Foods Market
Huntersville, NC
12.2021 - 06.2024
- Managed order processing for diverse product lines and customer requests.
- Collaborated with supply chain teams to ensure timely order fulfillment.
- Utilized inventory management systems to track stock levels and orders.
- Coordinated with shipping departments to schedule deliveries and pickups.
- Analyzed order patterns to optimize inventory levels and reduce shortages.
- Communicated effectively with vendors to resolve order discrepancies.
- Maintained accurate documentation of orders for compliance and reporting purposes.
- Researched new products to add to existing catalogs based on customer requests or market trends.
- Monitored orders to ensure accuracy, timeliness, and completeness.
- Verified product availability in the warehouse prior to placing an order with a vendor or supplier.
- Ensured that all items ordered were delivered within specified time frames.
- Created daily reports of inventory and order statuses for customers.
- Analyzed data from previous sales cycles to determine optimal stocking levels for each item.
- Established relationships with suppliers to negotiate prices and terms for ordering products.
- Managed back-orders by communicating regularly with vendors about product availability.
- Assisted in developing strategies for increasing efficiency in the ordering process.
SERVICE AND ENGAGEMENT ADVOCATE
Target
Charlotte, NC
06.2021 - 12.2021
- Checking out guests in a timely and efficient fashion, while positively engaging with each individual
- Organizing breaks and meals while being responsible for the front end team on a self checkout shift
- Multitasking by greeting and being aware of each guests needs or questions while overseeing the self checkout area
- Providing positive and helpful guest support at the guest service desk while processing returns, exchanges, order pick-ups, answering calls, and answering guest questions
- Providing the drive-up service to our guests by scanning orders out of holding locations and bringing them to the guests vehicle outside
- Responsible for providing premier customer service
- Assisted guests with check-in and check-out processes efficiently.
- Managed guest inquiries and resolved complaints promptly and professionally.
- Handled cash transactions and processed payments securely at front desk.
- Monitored guest feedback to enhance overall service quality consistently.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
EVENT PLANNER
Publix
Concord, NC
02.2019 - 07.2019
- Handling catering orders
- Conducted wedding cake tastings
- Performed deliveries to weddings and other events
- Provided quotes for potential customer orders
- Taking phone calls and responding to emails for inquiring customers regarding our services
- Marketing our event planning service at community events and personally meeting with business owners in concord to further expand our services
- Coordinated logistics for community events and store promotions.
- Developed event themes and concepts aligned with brand identity.
- Trained staff on event procedures and customer engagement strategies.
- Evaluated event success through participant feedback and follow-ups.
- Streamlined processes for planning timelines and resource allocation.
- Assisted in the preparation of budgets and monitored expenses throughout the duration of an event.
- Collaborated with leadership and colleagues to coordinate staffing for each event.
Team Member
Little Caesars
Concord, NC
06.2014 - 03.2017
- Responsible for conducting kitchen work, customer service, cleaning, working register, as well as closing and opening the store
- Leading a team of 8-10 people on a shift
- Handling money by entering starting funds into the register, balancing the cash drawers every hour, and closing them at the end of the business day
Education
Meeting And Event Planning Certificate - Meeting And Event Planning Certificate Program
University of North Carolina At Charlotte
Charlotte, NC 10.2019 - 11.2019
Associate in Arts (A.A.) - Transfer program
ROWAN CABARRUS COMMUNITY
Concord, NCSkills
- Strong leadership abilities
- Adaptive leadership
- Efficient
- Task oriented
- Customer service
- Hospitality
- Operational efficiency
- Inventory management
- Customer relationship management
- Visual merchandising
- Team leadership
- Employee training
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Adaptability
- Documentation and reporting
- Schedule preparation
- Safety procedures
- Coaching and mentoring
- Strategic planning
- Goal setting
- Verbal and written communication
- Project planning
- Budget control
Certification
- Meeting and Event Planning Certificate, University of North Carolina at Charlotte
- Boars Head Certified Premium Deli Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Manager
Carolina Value Village
05.2025 - Current
Order Writer Specialist/ Grocery Team Trainer
Whole Foods Market
12.2021 - 06.2024
SERVICE AND ENGAGEMENT ADVOCATE
Target
06.2021 - 12.2021
Meeting And Event Planning Certificate - Meeting And Event Planning Certificate Program
University of North Carolina At Charlotte
10.2019 - 11.2019
EVENT PLANNER
Publix
02.2019 - 07.2019
DELI CLERK/MANAGEMENT FINALIST
Publix
01.2017 - Current
Team Member
Little Caesars
06.2014 - 03.2017
Associate in Arts (A.A.) - Transfer program
ROWAN CABARRUS COMMUNITY