FARRELL STEPHANE NONO TCHENGA
Cincinnati
Summary
Talented computer user support team member with excellent record diagnosing and resolving issues. Knowledgeable in hardware, software and peripheral devices. Satisfy users with fast, expert service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Valeo Climate Control
05.2022 - Current
- Monday-Friday Hands and Eyes Support
- Break Fix, PC image and PC refresh
- Desk phone setup, setup cell phone for employee
- Desk Side Support, Computer software installation
- Help employees with Data transfer and recovery, Computer patch update and software update.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
91B WHEELED VEHICLE MECHANIC
US ARMY
11.2020 - Current
- I'm in the US army part-time and keep going to school to learn more skill to advance in my career
- Contributed to mission success by efficiently managing work orders for scheduled maintenance tasks on a diverse array of military vehicles.
- Ensured optimal performance of wheeled vehicles by conducting thorough engine diagnostics and implementing necessary repairs or adjustments.
IT TECHNICIAN L2
Procter & Gamble
01.2022 - 04.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- PC refresh and Migration.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
IT TECHNICIAN
Resource Solutions Group Inc.
10.2021 - 11.2021
- Update and Setup all the computers of PNC Bank BRANCH by removing the old to replace them by the new one
- I do it in more locations and have more than 7 work orders done with them.
COMPUTER TECHNICIAN ASSISTANT
Orange Cameroon
09.2015 - 06.2017
- Database administration and website design
- Built the logic for a streamlined ad-serving platform that scaled
- Educational institutions and online classroom management.
Education
MECHANIC ENGINEERING AND DESIGN -
Cincinnati State Technical and Community College
05.2018
SCIENCE DEGREE: MECHANICAL AND PRODUCTION ENGINEERING TECHNOLOGY -
University of Douala, Cameroon
08.2016
Skills
- PC migration
- Issue Resolution
- Remote System Analysis
- Intrusion Detection Systems (IDS)
- Security Information and Event Management (SIEM) tools
- Incident Response
- Phishing Detection
- Python ,SQL,Linux Programming (on going learning)
- Patch management
- French
- English
Certification
- Google Cybersecurity Specialization
- Facing Confrontation in Customer Service
- CompTIA A+ Core 1: Cloud Computing Concepts
- Providing On-site Customer Service
- Sharpening Your Focus to Stay on Track
- Certificate in Diesel mechanic
- Certificate in Automobile Repairs
Personal Information
Title: IT TECHNICIAN
LinkedIn : https://www.linkedin.com/in/farrell-stephane-n-397753272/?jobid=1234
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Help Desk Technician
Valeo Climate Control
05.2022 - Current
IT TECHNICIAN L2
Procter & Gamble
01.2022 - 04.2022
IT TECHNICIAN
Resource Solutions Group Inc.
10.2021 - 11.2021
91B WHEELED VEHICLE MECHANIC
US ARMY
11.2020 - Current
COMPUTER TECHNICIAN ASSISTANT
Orange Cameroon
09.2015 - 06.2017
MECHANIC ENGINEERING AND DESIGN -
Cincinnati State Technical and Community College
SCIENCE DEGREE: MECHANICAL AND PRODUCTION ENGINEERING TECHNOLOGY -
University of Douala, Cameroon
- Google Cybersecurity Specialization
- Facing Confrontation in Customer Service
- CompTIA A+ Core 1: Cloud Computing Concepts
- Providing On-site Customer Service
- Sharpening Your Focus to Stay on Track
- Certificate in Diesel mechanic
- Certificate in Automobile Repairs
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