John Lee
San Diego,CA
Summary
Meticulous Computer Technician provides smooth monitoring and management of systems and peripherals. Specializes in rapid responses and expeditious repairs. Tirelessly maintains exceptional uptime figures for all assigned desktop, laptops, mobile devices and associated networks.
Overview
3
3
years of professional experience
Work History
Help Desk Technician
The Upper Deck Company
San Diego, CA
01.2024 - Current
● Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
● Resolved network connectivity issues
● Managing ticketing system, FreshDesk, and tracking openings and resolutions
● Managing assets that are in use and in inventory
IT Technician/Help Desk Technician
Samsung Semiconductor Inc.
San Diego, CA
10.2022 - 10.2023
● Samsung Laptop and Dell Desktop support
● Printer and Copy Machine support
● Network and VPN support
● Laptop and equipment setup / Asset management
● Computer encryption and data security
● Active Directory management
● Microsoft environment support
IT Technician
Marukai Corporation
Los Angeles, California
01.2021 - 07.2022
● Troubleshooting/setting up desktops, laptops, VOIP Phones, registers, item scanners, self-checkout machines, printers, credit card pinpads and copy machines
● Providing remote assistance to users
● Data migration
● Managing O365 users via admin console center and Microsoft Azure, Point of Sales system, and managing servers
Education
Associates Degree - Music
Musicians Institute
Los Angeles12.2013
Skills
- Debugging
- Application installations
- Troubleshooting and diagnostics
- Issue diagnosis and resolution
- System upgrades
- Computer configurations
- Help desk assistance
- LAN/WAN
- Software upgrades
- Technical Troubleshooting
- Computer maintenance
- Hardware upgrades
- Network security measures
- PC components (PCIe cards, USB, SD Cards)
- PC schematics
Timeline
Help Desk Technician
The Upper Deck Company
01.2024 - Current
IT Technician/Help Desk Technician
Samsung Semiconductor Inc.
10.2022 - 10.2023
IT Technician
Marukai Corporation
01.2021 - 07.2022
Associates Degree - Music
Musicians Institute
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