Isaac White
Huntsville,AL
Summary
Resourceful IT Technician offering 5 years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues.
Overview
6
6
years of professional experience
Work History
Help Desk Technician
115th Expeditionary Signal Battalion
Huntsville, AL
12.2022 - Current
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Maintained hardware and software for networks and assisted in installation and upgrade of servers.
- Responded to client requests for technical support by phone, email and inter-office chat service.
- Configured security settings or access permissions for groups and individual users.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Configured Cisco routers and switches for LAN and WAN connectivity including VLANs, ACLs, port security, NAT, IP routing protocols, QoS, DHCP and HSRP.
Recruiter's Assistant
22nd Recruitment and Retention Battalion(ARNG)
Huntsville, AL
03.2022 - 12.2022
- Greeted and welcomed candidates to the office for interviews.
- Performed reference checks on selected candidates.
- Distributed job postings across multiple platforms such as social media sites and job boards.
- Attended career fairs and networking events to help fill openings and build candidate pipeline.
IT Support Specialist
Joint Force Headquarters(ARNG)
Montgomery, AL
01.2018 - 10.2021
- Handled customer service issues by providing guidance or escalating for advanced support.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Devised incisive workarounds and resolutions for IT-related problems.
Education
Bachelor of Science - Computer And Information Sciences
Western Governors University
Salt Lake City, UT12.2024
Skills
- Application Support
- Issue Resolution
- Help Desk Software
- Software Installation
- Customer Service
- Microsoft Office Specialist (MOS)
- Data Connectivity
- Active Directory
- Network Operations
- VoIP Knowledge
- Network Debugging
- Help Desk Assistance
- Network Configuration
Timeline
Help Desk Technician
115th Expeditionary Signal Battalion
12.2022 - Current
Recruiter's Assistant
22nd Recruitment and Retention Battalion(ARNG)
03.2022 - 12.2022
IT Support Specialist
Joint Force Headquarters(ARNG)
01.2018 - 10.2021
Bachelor of Science - Computer And Information Sciences
Western Governors University
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