Summary
Overview
Work History
Education
Skills
References
Timeline
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Krissey DePhillips

Phoenix,AZ

Summary

I am a highly-dependable person with good values and sound skills. Capable of providing prompt and friendly service to customers. I am eager to get a hotel Front Desk and Night Auditor positions. Looking for role in an established hotel and delivering on sound service practices and making a difference every day for customers. Resourceful IT Technician offering seven years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with Windows, Linux and Mac OS environments.

Overview

14
14
years of professional experience

Work History

Help Desk Technician

Charles Schwab
Phoenix, Arizona
01.2022 - 06.2023
  • Assisted employees with software issues and downloads
  • Advised how to clear cache and assisted troubleshooting computer issues
  • Provided excellent customer care.

Night Auditor

Rodeway Inn Hotel
Phoenix, Arizona
06.2021 - 09.2022
  • Reviewed and reconciled account balances of the motel’s guests
  • Consolidated credit card charges and submitted them for payment
  • Accurately posts room fees, related taxes and other services to the account of all guests.

Senior Executive Engineer

COGNIZANT
Phoenix, Arizona
11.2020 - 08.2021
  • Provided needed technical support to all employees on various projects
  • Focused on making sure our Virtual Machines ran smoothly and efficiently
  • Identified virtual machine issues and competed troubleshooting to provide a fix.

Helpdesk Analyst

DCS Help Desk
Phoenix, Arizona
05.2019 - 04.2021
  • Assisted staff with basic tasks such as password resets and basic computer troubleshooting
  • Ensured the Application Server and Device Servers are communicating with RSA Token Server
  • Reviewed the ID Access and target application configuration to check for any errors.

IT Tech-Tier1 /Helpdesk Analyst

Best Western Internationals
Phoenix, Arizona
03.2017 - 03.2020
  • Provided tech support to Best Western employees and properties
  • Assisted with troubleshooting problems with BWI online courses and with corporate employees
  • Assisted with launching new online courses and websites for BWI.

Customer Service Manager

IFREEAMERICA
Scottsdale, Arizona
01.2009 - 12.2011
  • Provided accurate and appropriate information in response to customer inquiries
  • Contacted new and existing customers to meet their needs with specific products and services.

Education

High School Graduate -

The Bryman School of Arizona
01.2008

Skills

  • Issue Resolution
  • Help Desk Software
  • Application support
  • Software Installation
  • Remote Support
  • Technical Support
  • Performance Testing
  • User Support
  • Windows XP/Vista
  • MS Office proficiency
  • Microsoft Outlook
  • Product Troubleshooting
  • Application installations
  • Account Management
  • Issue Troubleshooting
  • Technical Troubleshooting

References

References available upon request.

Timeline

Help Desk Technician

Charles Schwab
01.2022 - 06.2023

Night Auditor

Rodeway Inn Hotel
06.2021 - 09.2022

Senior Executive Engineer

COGNIZANT
11.2020 - 08.2021

Helpdesk Analyst

DCS Help Desk
05.2019 - 04.2021

IT Tech-Tier1 /Helpdesk Analyst

Best Western Internationals
03.2017 - 03.2020

Customer Service Manager

IFREEAMERICA
01.2009 - 12.2011

High School Graduate -

The Bryman School of Arizona
Krissey DePhillips