Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Faruk Ahmed

Chandler,AZ

Summary

Knowledgeable Enrollment Advisor adapt helping students with applications and admissions. Detail-oriented and disciplined with excellent communication and multitasking abilities. Ready to bring plus 5 years' experience and take on a challenging new role. Experienced administrative team member with a good understanding of sales, customer relations and Student enrollments. Highly organized, resourceful and hardworking with good relationship-building and problem-solving skills. Results-driven Enrollment Coordinator bringing 7+ years' experience in Customer Services. Decisive leader with excellent verbal and written skills and a solid understanding of Student enrollments. Pursuing a new professional challenge with room for advancement.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

Enrollment Advisor

Pearson Global Online Education Company
Chandler, United States
02.2018 - Current
  • Finalized and processed enrollment applications.
  • Created and followed 65 calls scripts per day and flows to maximize effectiveness.
  • Reached out to applicants via calls, texts, emails and social media.
  • Met or exceeded enrollment and retention goals consistently.
  • Provided prospective or new students with information about educational and career planning, university resources and academic programs.
  • Trained and mentored junior enrollment professionals.
  • Helped students complete applications and navigate admissions processes.
  • Communicated details about available classes, materials and services.

Customer Service Representative

Computershare Limited
Tempe AZ USA
09.2017 - 02.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information. And increased overall sales by 10% with efficiency.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Provided primary customer support to internal and external customers

Customer Service Agent

Fiserv
Chandler,AZ/USA
02.2012 - 07.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered
  • Communicated with clients regarding account services, statements, and balances
  • Provided primary customer support to internal and external customers

Education

Master of Arts - Human Resource Management

The Ottawa University
Phoenix, AZ
08.2017

Bachelor of Arts - Business Managment

The Ottawa University
Phoenix, AZ
08.2007

Skills

  • People soft skills
  • Have professional maturity
  • Have cultural sensitivity
  • Enrollment Assistance
  • Demonstrated interest in teaching/training/educating and or mentoring
  • Adaptable,committed and enthusiastic personalities
  • Personal qualities of flexibility, cultural adaptability, and resourcefulness
  • Good work ethic, positive attitude and ability to motivate students
  • Great organizational, communication & presentation skills

Certification

The intensive 60-hour TESOL/TESL/TEFL Teacher Training Certification includes: Lesson Panning,classroom management techniques,skills development (grammer, pronunciation. listening, speaking ,reading and writing), teaching strategies, teaching multi-level classes, and a teaching practicum-October25, 2015


The comprehensive 100-hour TESOL/TESL/TEFL Teacher training certification course includes: teaching grammer (communicative grammar instructions, comprehensive structures and terminology), teaching strategies, teaching multi-level classes, fundamentals of language acquisition, communicative teaching theory and a teaching practicum. September 12, 2016.


Teaching Business English

This comprehensive 140-hours TESOL/TESL/TEFL Teacher Training Certification Course includes: Lesson planing, classroom management techniques, skills development (Pronunciation, listening, speaking, reading & writing), teaching grammer (communicative grammar instructions, comprehensive structures and terminology), teaching strategies, teaching multi-level classes, fundamentals of language acquisition, communicative teaching theory and a teaching practicum. November1, 2016



Timeline

Enrollment Advisor

Pearson Global Online Education Company
02.2018 - Current

Customer Service Representative

Computershare Limited
09.2017 - 02.2018

Customer Service Agent

Fiserv
02.2012 - 07.2017

Master of Arts - Human Resource Management

The Ottawa University

Bachelor of Arts - Business Managment

The Ottawa University

Similar Profiles

CREATE PROFILE
Faruk Ahmed