Fary Samb
The Bronx,NY
Summary
Dedicated Assistant Store Manager with proven skills in customer service and problem resolution. Expertise in team management and visual merchandising. Committed to enhancing customer satisfaction and operational efficiency.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Assistant Store Manager
Insane Semri
The Bronx, NY
07.2023 - 09.2026
- Trained new hires on store policies and customer service expectations.
- Resolved customer questions and complaints to support high satisfaction.
- Addressed customer complaints by listening carefully, recording details, and offering solutions.
- Used strong issue-resolution and communication skills to build lasting client relationships.
- Cultivated strategic client relationships to foster loyalty and repeat business.
- Supported daily store operations and staff scheduling.
- Supported day-to-day store operations, including customer service, inventory, and scheduling.
- Enhanced visual merchandising to improve product displays and drive promotion effectiveness.
- Monitored cash handling during shifts for accuracy and security.
- Managed daily cash handling and resolved discrepancies.
- Assigned specific tasks to team members to optimize workflow and efficiency. based on team strengths to improve floor coverage and service levels.
- Distributed daily workloads to staff based on priorities to achieve operational goals. to staff by setting priorities and goals.
Education
Bachelor of Arts - Human Biology
CUNY Hunter College
695 Park Ave, New York, NY 1006505-2028
Skills
- Customer service and support
- Client relationship management
- Issue resolution
- Problem resolution
- Product display optimization
- Operations management
- Inventory management systems
- Cash handling procedures
- Team building and management
- Employee training and development
- Relationship building
Languages
English
Professional
French
Limited
Spanish
Limited
Timeline
Assistant Store Manager
Insane Semri
07.2023 - 09.2026
Bachelor of Arts - Human Biology
CUNY Hunter College