Farzad Najafian
West Palm Beach,FL
Summary
Hardworking and dedicated IT professional with over three years of experience in network administration, content moderation, and technical support, and over five years as an instructor. Known for a results-oriented approach and a commitment to high standards, I bring advanced troubleshooting skills and a passion for fostering meaningful social connections. Skilled in network operations, cloud computing, and technical problem-solving, I am eager to contribute my technical expertise and proactive mindset to a dynamic IT environment.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Senior Content Moderator & Network Administrator
TELUS International AI Data Solutions
08.2021 - 05.2024
- Analyzed trends in content violations to inform policy updates.
- delivered high-quality content moderation for AI data solutions, ensuring compliance with company guidelines and enhancing user experience.
- Provided first-tier support for a wide range of IT issues, assisting users in resolving network, hardware, and software-related challenges.
- Built and maintained positive working relationships with team members and clients, reinforcing a supportive and solution-focused environment.
- Maintained up-to-date knowledge of platform policies to ensure effective moderation.
IT Instructor
Indipendent
04.2015 - 06.2023
- Managed computer labs efficiently by implementing clear usage guidelines and maintaining equipment inventory records regularly updated.
- Assisted IT staff on troubleshooting issues and closing calls.
- Taught a wide range of IT concepts and practical skills, fostering a hands-on learning environment to meet diverse student needs.
- Developed expertise in troubleshooting, problem-solving, and fostering social connections among students and professionals.
- Mentored students in technical skills, preparing them for international certifications like CISCO, Microsoft, Amazon, CompTIA, etc.
- Established a reputation for reliability and innovation, engaging students and helping them succeed in their careers.
Education
Bachelor of Science - Aviation/ Airway Management And Operations
Samsun University
Samsun Turkey06-2021
Skills
- Content moderation
- Community guidelines
- Digital content
- User interaction
- Platform policies
- Routing&switching
- Microsoft Office
- GN3
- VMware
- Python
- Problem solving
- Judgment skills
Certification
- Cisco Certified Network Associate (CCNA)
- AWS CLF-C02
- MCSE
- Network+
Timeline
Senior Content Moderator & Network Administrator
TELUS International AI Data Solutions
08.2021 - 05.2024
IT Instructor
Indipendent
04.2015 - 06.2023
- Cisco Certified Network Associate (CCNA)
- AWS CLF-C02
- MCSE
- Network+
Bachelor of Science - Aviation/ Airway Management And Operations
Samsun University
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