FARZANA AKTER
Swedesboro,NJ
Summary
Effective leader with 14+ years of wide-ranging experience and a proven track record of successfully streamlining operations, cutting costs, and increasing productivity while cultivating an engaging team environment.
Overview
15
15
years of professional experience
Work History
Sr Operations Manager
Target
Bridgeport, NJ
01.2021 - Current
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
- Supervised, mentored and coached other operations managers along with a team of 400+ hourly team.
- Collaborated with cross-functional teams to develop process improvements that increased productivity and reduce costs.
- Established short- and long-term company goals, policies and procedures, monitoring progress and results.
- Analyzed data to identify trends in production output, improved operational flow and drive down labor costs.
Continuous Improvement/Project Manager
GoPuff
Philadelphia, PA
09.2019 - 12.2020
- Led the Operational Excellence Department to support the nationwide company growth from 84 locations to 210 locations by establishing a culture of safety and lean thinking.
- Built a Food Safety and Warehouse Safety program based on industry best practices including a baseline Safety evaluation audit of >100 original legacy locations and used data to implement resolutions for risk findings.
- Implemented new processes (5S, Kanban, Area Readiness, etc) and technologies (Bag Label Printers, Inventory Scanners, etc) including the directorship over maintaining them moving forward to ensure sustainability.
- Worked on a cross-functional team to develop an Operations Onboarding program that trained new General, District and Regional Managers weekly.
- Led multiple kaizen events to reconfigure existing warehouse layouts to better support capacity planning which increased space utilization by 20%.
Operations Manager
Jet.com/Walmart
Pedricktown, NJ
01.2017 - 09.2019
- Lead, coached, and managed the performance of 4 salaried managers and 200+ Outbound associates as the shift Operations Manager.
- Maintained health and safety standards within Outbound and promoted a positive safety culture on site.
- Managed timely data collection to update operations metrics on an hourly basis, in an inventory control and systems environment, to achieve productivity targets, reduce cost per unit, eliminate errors and thus delivering excellent customer service.
- Supported the Walmart network by being a Subject-Matter Expert for the Singles Department.
- By leading multiple Kaizen events, increased Single’s volume by 14% which resulted in an Outbound TPH gain of 2.2 points.
- Worked with support teams (HR, Finance, Facilities, Safety & Security, IT) on staffing plans, schedules, and performance levels to enable the Fulfillment Center and the broader Operations network to attain desired business goals.
- Implemented process improvement measures for distributing workflow and created employee feedback process, which led to a 108% increase in Shipping throughput in 2017.
ASSISTANT STORE MANAGER
Primark
Freehold, NJ
03.2016 - 11.2016
- Played a critical role in the grand opening of the Freehold location by setting up store layout, recruitment, hiring, and onboarding of over 300 Retail Assistants.
- Analyzed customer demand, defined trends, and adjusted product display to create an appealing storefront.
- Managed store budget and coordinated logistical operations to ensure 100% stock reliability.
- Identified business opportunities to create and implement new standard procedures and support KPI improvement; conducted weekly audits to minimize Soiled & Damage rate; implemented survey distribution practices, attaining country’s top customer service ratings.
- Led a team of 7 cross-functional departments to ensure consistent attainment of store’s operational, security, safety, and HR objectives.
- Established individualized progression plans with top performing retail assistants, supervisors, and managers.
AREA MANAGER
Amazon.com
Robbinsville, NJ
06.2014 - 12.2015
- Led, developed, and managed a team of 250+ non-exempt associates; 5 front-line associates promoted to management positions under my direction; fostered a strong team driven environment.
- Handled daily planning to meet demanding deadlines and productivity objectives; standardized problem-solving process to ensure high efficiency/minimal waste production.
- Successfully launched multiple departments in the largest volume Fulfillment Center in the Amazon network.
- Steered multiple projects focused on process improvement, layout, and sustainability of areas throughout 1.2 million-square-foot facility; managed packing and shipping of over 14.5M units annually.
EXECUTIVE TEAM LEADER - LOGISTICS
Target
, NJ
08.2009 - 05.2014
- Led largest store team in daily logistics processes, driving total Store in-stocks; implemented cost-effective swift solutions to resolve stock issues.
- Collaborated with cross-functional Executives to manage Store teams; supervised ETL-replenishment.
- Utilized workload planning and forecasting tools to optimize team productivity and meet payroll targets.
- Implemented state-of-the art technology to direct receiving processes, freight flow and replenishment transition, productivity results and backroom inventory.
- Spearheaded loss prevention and safety operations; initiated and led investigations on merchandise theft, safety, and security concerns; supported human resources manager with HR investigations.
- Assisted with assets protection team recruitment for the district; drove a culture of safety by training store leadership on key asset protection and safety best practices.
Education
Bachelor of Arts in Criminal Justice; minor in Holocaust and Genocide Studies -
Stockton University
Skills
- Leadership & Talent Development
- Safety/Risk Management
- Space Utilization/Planning
- Team Engagement/Retention
- Lean Practices
- Operations Management
- Productivity Improvement
Languages
Bengali
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Sr Operations Manager
Target
01.2021 - Current
Continuous Improvement/Project Manager
GoPuff
09.2019 - 12.2020
Operations Manager
Jet.com/Walmart
01.2017 - 09.2019
ASSISTANT STORE MANAGER
Primark
03.2016 - 11.2016
AREA MANAGER
Amazon.com
06.2014 - 12.2015
EXECUTIVE TEAM LEADER - LOGISTICS
Target
08.2009 - 05.2014
Bachelor of Arts in Criminal Justice; minor in Holocaust and Genocide Studies -
Stockton University
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