Farzana Hossain
Houston,TX
Summary
Certified and experienced medical Interpreter Fluent in Bengali and English with a strong background in Healthcare, Finance Institutions, Insurance, Law office communication. Skilled in accurately conveying medical terminology, Cultural nuances, and patient concerns to ensure clear understanding providers and patients. Committed to maintaining confidentiality and delivering compassionate, culturally sensitive interpretation in fast-paced clinical environment
Overview
18
18
years of professional experience
2004
2004
years of post-secondary education
Work History
Bengali Interpreter
Cyracom Intl
Houston, TX
01.2015 - Current
- Facilitated communication between clients and service providers in various settings.
- Utilized bilingual skills to interpret complex conversations accurately and clearly.
- Collaborated with healthcare professionals to ensure precise patient information exchange.
- Engaged in continuous training to refine interpreting techniques and language proficiency.
- Assisted team members by sharing best practices for effective interpretation techniques.
- Facilitated communication between non-English speaking patients and healthcare providers.
- Adhered to ethical codes protecting information confidentiality.
Assistant Manager
DKNY Outlet
Katy, Texas
01.2012 - 10.2014
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service and sales techniques.
- Analyzed sales data to identify trends and improve stock management.
- Ensured compliance with company policies and procedures during store audits.
- Developed training materials for staff to improve product knowledge and sales strategies.
- Collaborated with management to address customer concerns and improve satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Supervisor
Motherhood Maternity
Houston, Texas
06.2008 - 08.2012
- Supervised team performance and ensured adherence to company policies.
- Coordinated daily operations and managed staff schedules effectively.
- Trained new employees on best practices and operational procedures.
- Conducted regular staff meetings to discuss goals and expectations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Complied with company policies, objectives and communication goals.
Education
Remington College
Houston, TX 01.2005 - 12.2005
Associate of Arts - Communications
Hcc
Houston, TX 12.2001 - 05.2003
Hasting High School
Houston, TX Skills
- Bilingual interpretation
- Medical terminology
- Consecutive & Stimultaneous Interpretation
- Cultural competence
- Client confidentiality
- Customer Service
- HIPPA Compliance
- Multitasking Abilities
- Staff training
- Team leadership
- Scheduling management
- Sales strategies
- Time management
- Employee scheduling
- Staff training and development
- Product and service sales
- Retail operations
- Team motivation techniques
- Team collaboration
- Goal setting
Timeline
Bengali Interpreter
Cyracom Intl
01.2015 - Current
Assistant Manager
DKNY Outlet
01.2012 - 10.2014
Supervisor
Motherhood Maternity
06.2008 - 08.2012
Remington College
01.2005 - 12.2005
Associate of Arts - Communications
Hcc
12.2001 - 05.2003
Hasting High School