Farzana Khan

Coordinating patient appointments for their Workers compensation exam

- Maintain filing and updating patient medical and legal records.

- Communicating instructions, times, and locations to patients (e.g., updating appointment portal, Mailing appointment letters)

- Acting as a liaison between patients, physicians, and departments

- Using NYSIF portal and IMEZ for scheduling and data entry

- Providing excellent customer service in a healthcare setting.

- Handling high-volume calls assisting Patients and attorneys.

- Operating a multi-line telephone system.

- Providing directory assistance, patient information, and location guidance.

- Delivering excellent customer service with a calm, professional, and courteous demeanor.

Managing and supporting accounts transitioning from the

buying/Selling Process

○ Ensuring customer success, and focused on building long-term

client relationships, in order to maintain customer retention.

○ Being able to manage customers inquiries and requests while

providing them with a solution.

○ Meeting with other team members and discussing ways to improve

the business and customer retention.

○ Perform general office activities, inputting and creating

customer accounts, answering telephones, operating office

machines,processing mail, or securing confidential materials.