Summary
Overview
Work History
Education
Skills
Timeline
Generic
Farzaneh Amiry

Farzaneh Amiry

Phoenix,AZ

Summary

As a CAD CAM Technician at National Dentex Lab (Ndx), I excelled in meticulously managing the production process, ensuring precision and efficiency in designing dental prosthetics using state- of-the-art 3-Shape technology. My responsibilities spanned scanning, designing, and creating 3D virtual models, coupled with accurate input of patient information and case details. I also adeptly maintained equipment, calibrated scanners, and collaborated seamlessly with the team to meet rigorous production standards. Additionally, in my prior roles as a Restaurant Server and later as a Supervisor, I honed my expertise in delivering exceptional customer service while simultaneously cultivating strong leadership skills. My journey from server to supervisor equipped me to lead and manage a dynamic team, proficiently handling scheduling and orchestrating the restaurant's seamless operation. I possess a strong knack for problem-solving, evidenced by my ability to resolve customer complaints and manage challenging situations, consistently elevating the dining experience. My efficient multitasking and time management have been instrumental in creating a welcoming and positive atmosphere for patrons.

Overview

10
10
years of professional experience

Work History

CAD CAM Technician

National Dentex Lab (Ndx)
Phoenix, AZ
01.2022 - 05.2022
  • Read prescriptions, examine materials in pan, and make sure case is scheduled accurately according to the prescription.
  • scan and design Crown and Bridge cases to create 3D virtual models utilizing 3-Shape technology with the goal of meeting production standard of 18 scans per hour operating 2 scanners.
  • Scan crown & bridge cases and import I.O.S. Scans.
  • Enter patient information and scan stone models to create 3D virtual model.
  • Enter every case with proper material and tooth number.
  • Load information into the computer – patient name, pan number, type of crown, shade to create a file for design or print process.
  • Check all cases so that dies are down, and cutting tools are used to cut off model scans correctly.
  • Verify the scan is correct and materials have been entered in correctly.
  • Adjust settings accordingly to product types.
  • Calibrate scanners appropriately.
  • Keep cases organized so that everyone on the milling projects can work as a team
  • Maintain machines weekly and make software updates as they become available

Shipping & Receiving Specialist and IOS Data Entry

National Dentex Lab (NDX)
Phoenix, AZ
10.2021 - 01.2022
  • Enter sales orders into DLPlus for all cases, print, QC and attach.
  • Pack and unpack boxes
  • Disinfect incoming cases
  • Document incoming materials
  • Invoice cases
  • Assist with shipping and receiving department as needed.
  • Call on the hold shelf to be sure we have the updated status of the cases
  • Assist management with daily responsibilities (i.e. WIP report, case scheduling, special shipping, incoming case confirmation, track packages, calling offices to reschedule as needed).
  • Cross-train and assist with Administrative department as needed.

Restaurant Server/Supervisor

ZK Grill
Phoenix, AZ
01.2013 - 03.2020
  • Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
  • Worked in cooperation with front and back of house staff to ensure smooth operations.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Updated computer systems with new pricing and daily food specials.
  • Assigned duties and shifts to restaurant staff according to workload requirements.
  • Trained new employees on restaurant policies and procedures.
  • Resolved customer complaints regarding food quality or service issues promptly and courteously.
  • Stocked server areas with supplies before, during and after shifts.
  • I had responsibility to open an closed restaurant.
  • Monitored inventory levels of all products used in restaurants operations.

Dental Assisting Externship

Lookout Mountain Family, And Arrowhead Oral & Maxi
Phoenix, AZ
01.2016 - 05.2016
  • Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
  • Sterilized rooms and prepped equipment and instruments for many procedures daily.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Typed patient data into computer system

Team Leader

Jack In The Box
Chandler, AZ
01.2012 - 12.2012
  • Built strong relationships with customers through positive attitude and attentive response.
  • Provided leadership and guidance to team members, ensuring tasks were completed efficiently and effectively.
  • Managed inventory levels by ordering necessary supplies as needed.
  • Assisted in the training of new team members to ensure proper food safety and customer service.
  • Developed strategies for improving customer service while maintaining operational efficiency.
  • Ensured all employees followed company policies, procedures, and health regulations at all times.
  • Prepared work schedules for staff based on weekly forecasts and budget constraints.
  • Provided support to fellow team members when needed during busy periods.

Education

Associate of Science - Dental Assisting

Phoenix College
Phoenix, AZ
05.2016

Accounting Certificate

Nafiseh
Tehran, Iran
11.2007

Skills

  • Staff Scheduling
  • Hospitality
  • Team Supervision
  • Shift Scheduling
  • Coaching
  • People Management
  • Customer Service
  • Employee Training
  • Computer Skills
  • Account Management
  • Call Schedule Distribution
  • Patient Registration
  • Stock control
  • Inventory control
  • Quality control
  • Problem solving
  • Microsoft office
  • Job safety

Timeline

CAD CAM Technician

National Dentex Lab (Ndx)
01.2022 - 05.2022

Shipping & Receiving Specialist and IOS Data Entry

National Dentex Lab (NDX)
10.2021 - 01.2022

Dental Assisting Externship

Lookout Mountain Family, And Arrowhead Oral & Maxi
01.2016 - 05.2016

Restaurant Server/Supervisor

ZK Grill
01.2013 - 03.2020

Team Leader

Jack In The Box
01.2012 - 12.2012

Associate of Science - Dental Assisting

Phoenix College

Accounting Certificate

Nafiseh
Farzaneh Amiry