Faseeha Naeem
Brentwood,NY
Summary
Experienced in guiding clients through intricate healthcare systems while providing support across prenatal, labor, and postpartum care. Demonstrated expertise in utilizing active listening and empathy to identify and address client concerns, leading to tailored action plans that enhanced patient satisfaction and care continuity. Collaborated effectively with healthcare professionals and organizational leaders to align care delivery with patient values, fostering improved communication and reduced service gaps. Proficient in using various healthcare software, including Epic and EHR systems, to manage patient data and support operational initiatives.
Overview
7
7
years of professional experience
Work History
Doula
Caribbean Women Health Association
Queens, USA
07.2023 - Current
- Served as a trusted guide for clients navigating complex health systems, providing coaching and advocacy during prenatal, labor, and postpartum care.
- Used active listening and empathy to uncover client concerns and develop personalized action plans that improved satisfaction and care continuity.
- Facilitated learning sessions for families, translating technical medical concepts into accessible language and actionable guidance.
- Worked alongside medical staff and organizational leaders to ensure care delivery aligned with patient values, improving collaboration and reducing service gaps.
Healthcare Administrative Coordinator
St. Joseph Hospital
Bethpage, USA
02.2022 - Current
- Used Epic, Midas, CarePort, and EHR systems to manage patient data, generate compliance reports, and facilitate smooth care transitions.
- Developed streamlined processes for meeting planning, event logistics, and cross-departmental coordination.
- Liaised with internal and external stakeholders to support strategic initiatives, respond to operational challenges, and improve communication flow.
- Known for handling high-pressure tasks with professionalism, attention to detail, and a solutions-oriented mindset.
Ecommerce Growth Specialist
Sales
Brentwood, USA
03.2020 - Current
- Oversaw end-to-end business operations including trend research, supplier coordination, marketing, and financial management.
- Continuously explored new sales tactics, SEO strategies, and design techniques to stay ahead of marketplace trends and competition.
- Used dashboards and analytics to track KPIs and make informed decisions, resulting in steady sales growth and operational improvements.
- Leveraged performance data to pivot strategies and experiment with new product lines, demonstrating agility, critical thinking, and calculated risk-taking.
Medical Information Analyst
Allied Physicians Group
Melville, USA
03.2018 - 03.2020
- Conducted in-depth analyses of patient information systems to identify inefficiencies, and propose evidence-based improvements.
- Designed and implemented streamlined workflows to enhance data access, reduce retrieval times, and support clinical decision-making.
- Delivered targeted training on data management best practices, supporting organizational change, and compliance.
- Delivered process training and change management support for front-line staff adapting to new tools and workflows.
Education
B.S. - Psychology
Stony Brook University
Stony Brook, NY12.2017
A.S. - Biology
Suffolk County Community College
Brentwood, NY12.2014
Skills
- Project Management
- Healthcare Operations
- Data Analysis & Reporting
- Microsoft Excel (data modeling, pivot tables, dashboards)
- Microsoft PowerPoint (client-ready presentations)
- Microsoft Word (reporting/documentation)
- Familiarity with EMR/EHR systems
- KPI tracking & reporting
Timeline
Doula
Caribbean Women Health Association
07.2023 - Current
Healthcare Administrative Coordinator
St. Joseph Hospital
02.2022 - Current
Ecommerce Growth Specialist
Sales
03.2020 - Current
Medical Information Analyst
Allied Physicians Group
03.2018 - 03.2020
B.S. - Psychology
Stony Brook University
A.S. - Biology
Suffolk County Community College
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