Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Hi, I’m
Eduardo Saldana
Online Store Manager
Whittier,CA
Summary
Overview
7
years of professional experience
Work History
Self-employedWhittier, CA
Online Store Manager
01.2022 - Current
Job overview
- Handles all online store operations and keeps social media platforms updated regularly
- Addresses customer concerns promptly, resolving issues efficiently to maintain highest seller satisfaction ratings
- Manages seasonal promotions effectively by planning ahead for product availability and adjusting marketing tactics accordingly.
Downey Federal Credit UnionDowney, CA
Bank Teller
01.2022 - 10.2022
Job overview
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
CVS PharmacyPico Rivera, CA
Shift Supervisor
01.2017 - 01.2022
Job overview
- Second-shift team lead, responsible as store-manager on duty
- Handles store-closing procedures including bookkeeping
- Key-holder.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Hamilton High School Music AcademyLos Angeles, CA
High School Diploma
06.2005
University Overview
Skills
- Product Listing
- Cash handling expertise
- Staff Management
- Customer-Oriented
- Shipping coordination
- Merchandising Strategies
- Performance reporting
- Email campaigns
- E-commerce strategy
- Mobile Commerce
- Conversion Rate Optimization
- Digital Marketing
- Market Research
- Website Maintenance
- Social Media Management
- Customer Education
- Price Quoting
- Negotiation
Hobbies and Interests
Hobbies and Interests
- Playing guitar and piano
- Collecting vinyl records and trading cards
- Sourcing items for my store
- Skateboarding and playing roller hockey
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Online Store Manager
Self-employed
01.2022 - Current
Bank Teller
Downey Federal Credit Union
01.2022 - 10.2022
Shift Supervisor
CVS Pharmacy
01.2017 - 01.2022
Hamilton High School Music Academy
High School Diploma