Fataha Ibrahim
Edina,MN
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 7years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
11
11
years of professional experience
Work History
Multiline Catastrophe Investigator
Progressive Insurance
02.2019 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Received, analyzed and responded to less complex allegations of misconduct.
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
- Conducted thorough investigation to arrive at fair settlement by conducting interviews with over 20 claimants.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Prepared summaries of damage, payments, and policy coverage
- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs
- Maintained suspicious claims database and prepared reports for supervisors.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Rotational Supervisor
Progressive Insurance
07.2021 - 03.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated 7-8 employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined manual to set forth expectations comprehensibly and consistently.
Liability Claims Adjuster
Progressive Insurance
02.2016 - 01.2019
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement for 13 claims daily.
- Maintained suspicious claims database and prepared reports for supervisors.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Substantiated legitimate claims and denied unjustified claims.
- Analyzed information gathered by investigation and report findings and recommendations.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Law Firm Assistant
John Stuart Law Firm
03.2014 - 02.2016
- Communicated pertinent information to 20-30 clients via phone, email, and mail.
- Created weekly, monthly and quarterly expense reports.
- Revised and finalized letters, briefs, and memos.
- Contacted clients to schedule appointments and discuss progress of cases.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Attended court hearings and depositions to take notes and document proceedings.
- Researched statutes, decisions, legal articles, and codes.
Student Board Member
TAMUCC
04.2012 - 01.2014
- Volunteered for school and council-sponsored events.
- Reported council plans and results to student body.
- Communicated student ideas and requests to council officers during meetings for 20 organization
- Met with teachers and parents to discuss student council needs, plans and events.
- Represented student body at school district, board of education and civic events.
- Informed officers of committee progress and specific problems that arose.
Education
No Degree - Business Management
The University of Texas At Arlington
Arlington, TX12.2017
Bachelor of Arts - Psychology
The University of Texas At Arlington
Arlington, TX12.2015
Skills
- Service Quality
- Subrogation Expertise
- Training Materials
- Sourcing and Compiling Information
- Familiar with Fraud Statutes
- Fraudulent Claims Investigation
- Report and Records Review
- Insurance Fraud Expertise
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Proficient in Microsoft Office
- Awarded High Performance Award 2x
- Promoted 3 times internally
Timeline
Rotational Supervisor
Progressive Insurance
07.2021 - 03.2022
Multiline Catastrophe Investigator
Progressive Insurance
02.2019 - Current
Liability Claims Adjuster
Progressive Insurance
02.2016 - 01.2019
Law Firm Assistant
John Stuart Law Firm
03.2014 - 02.2016
Student Board Member
TAMUCC
04.2012 - 01.2014
No Degree - Business Management
The University of Texas At Arlington
Bachelor of Arts - Psychology
The University of Texas At Arlington
Similar Profiles
Nicolas LacentraNicolas Lacentra
Large Loss Adjuster at Progressive InsuranceLarge Loss Adjuster at Progressive Insurance
JOANNA LEDEMAJOANNA LEDEMA
Sales Consultant-Seguros Department at Progressive InsuranceSales Consultant-Seguros Department at Progressive Insurance
Michael CamposMichael Campos
Managed Repair Supervisor at Progressive InsuranceManaged Repair Supervisor at Progressive Insurance
Julie HayduJulie Haydu
Claims Auditor IV With AIC Responsibilities at Progressive InsuranceClaims Auditor IV With AIC Responsibilities at Progressive Insurance
Isabel DuncanIsabel Duncan
In-Home Nanny at Laura MarkIn-Home Nanny at Laura Mark