FATANA FERAIDOON
Ringwood,NJ
Summary
Results-driven Analyst, excelling in ACH transactions and compliance. Proven ability to enhance customer service and streamline processes, leveraging strong analytical skills and dynamic leadership. Adept at resolving complex inquiries and fostering team collaboration to achieve operational excellence. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
16
16
years of professional experience
Work History
Digital Banking Analyst
Blue Foundry Bank
Ringwood, New Jersey
12.2025 - Current
- Responsible for the overall ACH transactions, account restriction /lockouts, IAT activity, Load Error Rejects\Returns, Prenotes, NOC, DNE-Reclamations
- Support frontline teams with digital and debit card services as needed
Electronics Analyst
Palisades Credit Union
Pearl River, USA
10.2022 - 12.2025
- Processed ACH exceptions and shared drafts for timely resolutions.
- Executed DNE and government reclamation processes to uphold compliance.
- Monitored wire transfers, online banking, mobile bill payments, and micro deposit transactions.
- Investigated and resolved unauthorized debits and ACH returns.
ACH Specialist II
ConnectOne Bank
Union, USA
01.2020 - 08.2022
- Executed functions related to ACH Origination, including receiving daily batches, processing reversals, and handling notifications of changes and returns
- Processed ACH disputes in accordance with NACHA rules to resolve issues and minimize risks
- Collaborated with cash management team on pre-funding and positive pay to enhance operational efficiency
- Provided research support for branch operations
eCard/ ACH Support
Lakeland Bank
Oak Ridge, USA
07.2017 - 04.2019
- Monitored incoming ACH files and reconciled accounts to maintain accuracy and integrity of financial data.
- Processed ACH exceptions, returns, and notifications to ensure compliance and timely resolution.
- Processed ATM and Debit Card applications, addressing customer Regulation E disputes efficiently.
- Provided customer service and support to branch network, enhancing customer satisfaction and operational efficiency.
Personal Banking Consultant
Lakeland Bank
West Milford, USA
10.2016 - 07.2017
- Delivered comprehensive customer assistance through transaction processing and account openings.
- Resolved complex inquiries and addressed customer concerns to enhance service quality.
- Identified customer needs and recommended suitable financial products and services.
- Recognized sales opportunities across traditional product areas.
- Achieved referral and cross-selling targets, boosting branch revenue and customer engagement.
- Balanced teller cash drawer daily, conducted reconciliations, and managed vault transfers.
- Coordinated retail branch operations by performing various support duties across departments.
Customer Service Manager
Hudson City Savings Bank
Paramus, USA
02.2010 - 03.2016
- Monitored and supported banking activities and complex transactions, ensuring compliance and client satisfaction
- Effectively reviewed and resolved escalated client requests, inquiries and complaints
- Conducted comprehensive research on client and regulatory topics to inform decision-making and enhance service delivery
- Reviewed documentation for credit compliance, late charge waivers, mortgage remittance
- Compiled monthly volumes, YTD projections, and qualitative metrics for management review to facilitate strategic planning
Education
Certificate - Travel and Tourism
Bergen Community College
Paramus, NJSkills
- Banking compliance
- Mortgage servicing
- Customer service
- Microsoft Office proficiency
- Fiserv and Client Central
- FIS and Centrix
- Nautilus and Smart Collector knowledge
- Dynamic leadership
- Training and development
- Real estate sales agent
Certificates/ Licenses
Accredited ACH Professional (AAP), Electronic Payment Association, Certificate of Appreciation, New Jersey Bankers Association, Licensed Real Estate Agent, NJ Real Estate Commission, Notary Public, New Jersey
Timeline
Digital Banking Analyst
Blue Foundry Bank
12.2025 - Current
Electronics Analyst
Palisades Credit Union
10.2022 - 12.2025
ACH Specialist II
ConnectOne Bank
01.2020 - 08.2022
eCard/ ACH Support
Lakeland Bank
07.2017 - 04.2019
Personal Banking Consultant
Lakeland Bank
10.2016 - 07.2017
Customer Service Manager
Hudson City Savings Bank
02.2010 - 03.2016
Certificate - Travel and Tourism
Bergen Community College