Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fatbardha Maliqi

Saint Petersburg,FL

Summary

I am passionate, charismatic and ambitious. I believe in the power of positivity with the ability to possess leadership qualities in every situation that I am thrown into. I am highly organized and skilled in written and verbal communication. Additionally, I bring forth a compassionate and friendly attitude with the ability to work well under pressure.

Overview

5
5
years of professional experience

Work History

Associate Banker -ME

JPMorgan Chase
05.2021 - Current
  • Opened, closed, and updated accounts for customers.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Trained new hires on customer service policies and procedures.
  • Assisted customers with banking needs and inquiries.
  • Maintained friendly and professional customer interactions.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Balanced teller drawers and ATM cash.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.

Key Sales Associate

Signet Jewelers
10.2018 - 05.2021
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

Bachelor of Arts - Psychology

University Of South Florida
05.2024

Associate of Arts -

St Petersburg College
05.2022

High School Diploma -

Clearwater High School
Clearwater, FL
06.2017

Skills

  • Cash handling
  • Adaptability
  • Effective communication
  • Microsoft Office proficiency
  • Interpersonal skills
  • Conflict resolution
  • Decision-making
  • Time management
  • Team collaboration
  • Self-Motivated Nature
  • Goal Planning
  • Team Coaching and Training

Languages

Albanian
Native or Bilingual

Timeline

Associate Banker -ME

JPMorgan Chase
05.2021 - Current

Key Sales Associate

Signet Jewelers
10.2018 - 05.2021

Bachelor of Arts - Psychology

University Of South Florida

Associate of Arts -

St Petersburg College

High School Diploma -

Clearwater High School
Fatbardha Maliqi