Fatchensky Estassin
Naples,FL
Summary
History of accomplishing challenging objectives under tight deadlines. Decisive leader and conflict manager with a team-oriented style. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Merchandiser
Total Wine & More
08.2023 - Current
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Established strong vendor relationships to maintain and support business.
Front End Supervisor
Ross Dress For Less
03.2018 - 10.2022
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Trained team members in successful strategies to meet operational and sales targets.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
Sales Associate
Dillard’s
10.2016 - 03.2018
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Beauty Consultant
Sephora Inside JCPenney
03.2016 - 10.2016
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
Education
Bachelor of Science in Psychology - General Track
University of Central Florida
Orlando, FL12.2021
Associate of Art in General Studies -
Florida SouthWestern State College
Naples, FL07.2018
Skills
- Active listener
- Relationship Building
- Complaint resolution
- Critical Thinking
- Leadership Development
Other Information
- French
- Creole
Timeline
Merchandiser
Total Wine & More
08.2023 - Current
Front End Supervisor
Ross Dress For Less
03.2018 - 10.2022
Sales Associate
Dillard’s
10.2016 - 03.2018
Beauty Consultant
Sephora Inside JCPenney
03.2016 - 10.2016
Bachelor of Science in Psychology - General Track
University of Central Florida
Associate of Art in General Studies -
Florida SouthWestern State College
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