Fatema Abuhamdah
Paterson
Summary
Accomplished Family Social Worker and Housing Specialist with a proven track record at Volunteers of America - Greater New York, enhancing client satisfaction and retention through exceptional communication and affordable housing knowledge. Cultivated positive relationships, significantly improving client outcomes. Expert in client data management and adept at fostering professional boundaries.
Overview
6
6
years of professional experience
Work History
DASH Housing Specialist
Volunteers of America - Greater New York
04.2024 - Current
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Assisted applicants in filling out housing applications and verifying assets.
- Calculated tenant rent amounts to prepare leases and contracts.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Coordinated eviction prevention efforts by mediating disputes between landlords and tenants, ultimately preserving stable housing situations for at-risk individuals.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
- Helped clients find permanent or temporary housing.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Assisted in developing grant proposals to support social service initiatives.
- Coordinated with local government to provide resources to clients.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
Family Social Worker
Greater Bergen Community Action
07.2021 - 04.2024
- Conducted thorough home visits to assess safety concerns and determine appropriate levels of intervention needed for each family''s unique situation.
- Coordinated multidisciplinary teams involving educators, therapists, and legal advocates.
- Promoted positive parenting practices through workshops and one-on-one coaching sessions with caregivers.
- Assisted families in navigating complex social service systems, advocating on their behalf when necessary.
- Worked closely with families in crisis as a Family Social Worker Intern, gaining valuable experience and knowledge that helped shape my approach to supporting clients effectively.
- Enhanced family well-being by providing comprehensive assessments and tailored support plans.
- Documented data and completed accurate updates to case records.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Developed and implemented programs to support children's mental health and well-being.
Enrollment Specialist
Greater Bergen Community Action
03.2019 - 07.2021
- Updated, entered, and reviewed family data.
- Communicated effectively via telephone, email, and in person with prospective families.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
- Participated in professional development opportunities, continuously refining skills and staying current on emerging trends within higher education administration spaces.
- Improved data accuracy, meticulously maintaining and updating applicant records.
Client Relations
Performance Nissan
10.2018 - 03.2019
- Contributed to the overall success of the company by consistently delivering exceptional service in all aspects of the Client Relations Associate role.
- Implemented new CRM software to better track customer interactions and improve overall client relations.
- Managed scheduling, invoicing, and client relations proficiently, maintaining an organized workflow and positive customer experiences.
- Improved client relations through effective communication and prompt responses to inquiries.
- Managed high call volumes with professionalism, resulting in improved client relations.
- Streamlined communication channels for improved client relations and faster response times.
- Supported team members in providing timely resolutions for customer inquiries, leading to improved client relations.
Education
Bachelor of Arts - Sociology-Criminal Justice
William Paterson University of New Jersey
Wayne, NJ05-2010
Associate of Arts - Criminal Justice
Passaic County Community College
Paterson, NJ05-2009
Skills
- Affordable Housing Knowledge
- Professional boundaries
- Exceptional communication
- Client relations and retention
- Family services
- Support clients
- Updating client data
- Customer engagement
- Positive working relationships
- Excellent communication
- Customer follow-up
Languages
Arabic
Limited Working
Timeline
DASH Housing Specialist
Volunteers of America - Greater New York
04.2024 - Current
Family Social Worker
Greater Bergen Community Action
07.2021 - 04.2024
Enrollment Specialist
Greater Bergen Community Action
03.2019 - 07.2021
Client Relations
Performance Nissan
10.2018 - 03.2019
Bachelor of Arts - Sociology-Criminal Justice
William Paterson University of New Jersey
Associate of Arts - Criminal Justice
Passaic County Community College
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