Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fatema Muthana

Chicago,IL

Summary

Goal-driven and skilled individual offering 8 years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services.

Overview

11
11
years of professional experience

Work History

Ramp Agent

Southwest Airlines
03.2022 - 08.2025
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags .
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.

Aircraft Cabin Cleaner Lead

ERMC
07.2021 - 03.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Trained new employees
  • Executed proper closure of planes, ensuring adherence to regulatory requirements.

Cashier

Dunkin Dounts
11.2020 - 06.2021
  • Promptly greeted customers upon entry and met their needs effectively.
  • Worked closely with team members to reach sales goals and ensure a well-stocked environment.
  • Managed cash register operations for accurate transaction processing.
  • Learned multiple roles to support team during critical periods.

Aircraft Cabin Cleaner

Ross Services
02.2015 - 11.2018
  • Enhanced cabin cleanliness by thoroughly vacuuming, dusting, and sanitizing all surfaces.
  • Assisted in training new employees on best practices for cabin cleanliness and sanitation techniques.
  • Complied with company protocols regarding lost-and-found items, ensuring proper documentation and storage procedures were followed.
  • Reduced risk of illness transmission with proper disposal of waste materials, including biohazardous items.
  • Contributed to on-time departures by efficiently completing cleaning tasks within tight timeframes.

Janitorial Worker

Havard Maintenance
12.2018 - 2020
  • Swept hard surface floors using broom or push broom dust mop.
  • Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.

Education

Auburn High School
Rockford, IL

Skills

  • Critical thinker
  • Decision making
  • Reliable, hardworking with a professional attitude
  • Flexible
  • Fast learner

Timeline

Ramp Agent

Southwest Airlines
03.2022 - 08.2025

Aircraft Cabin Cleaner Lead

ERMC
07.2021 - 03.2022

Cashier

Dunkin Dounts
11.2020 - 06.2021

Janitorial Worker

Havard Maintenance
12.2018 - 2020

Aircraft Cabin Cleaner

Ross Services
02.2015 - 11.2018

Auburn High School

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Fatema Muthana