Faten Awde
Burleson
Summary
Dynamic Branch Manager with a proven track record at First National Bank Texas, enhancing customer satisfaction and streamlining operations. Expert in branch operations management and excelling in customer relationships, demonstrated through significant service quality improvements. Skilled in both cash handling and time management, adept at leading teams to exceed performance objectives.
Overview
8
8
years of professional experience
Work History
Branch Manager
First National Bank Texas
09.2002 - 12.2010
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Audits
- Cash Handling
- Accounts and Loans
- Managed Employees
Education
Bachelor of Arts - Biology
Texas Christian University
Fort Worth, TX05-2002
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Branch Manager
First National Bank Texas
09.2002 - 12.2010
Bachelor of Arts - Biology
Texas Christian University
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