Fathia Matthews
Mount Holly,NJ
Summary
Motivated and dedicated high school student with strong leadership and communication skills, seeking a part-time position. Committed to delivering exceptional customer service and contributing positively to team success
Overview
5
5
years of professional experience
Work History
Community Service Youth Development Specialist
Boys and Girls Club of Newark
06.2022 - Current
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
Sales Associate
Forever 21
06.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Babysitter
Babysitter From Home
02.2020 - 09.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
Membership Specialist
Boys & Girls Club of Newark
03.2022 - 03.2023
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Currently A Senior in High School -
Rancocas Valley Regional High School
Mount Holly, NJ06.2025
Skills
- Leadership
- Problem - Solving
- Communication Skills
- Team Player
Timeline
Sales Associate
Forever 21
06.2024 - 08.2024
Community Service Youth Development Specialist
Boys and Girls Club of Newark
06.2022 - Current
Membership Specialist
Boys & Girls Club of Newark
03.2022 - 03.2023
Babysitter
Babysitter From Home
02.2020 - 09.2023
Currently A Senior in High School -
Rancocas Valley Regional High School
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