Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fathia Mohamed

Memphis,TN

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

7
7
years of professional experience

Work History

Manager

Valero Gas Station
Memphis, TN
03.2020 - Current

As a gas station manager, your responsibilities typically include a wide range of tasks to ensure the smooth operation and profitability of the business. Here’s an overview of what your role might entail:

1.Operational Management:
- Daily Operations:Overseeing day-to-day activities such as fuel pump operations, store sales, and ensuring cleanliness and safety standards are maintained.
- Inventory Management:Monitoring fuel levels, ordering stock (e.g., fuel, snacks, merchandise), and managing inventory to minimize losses due to theft or spoilage.
- Staff Scheduling: Creating work schedules, managing shifts, and ensuring adequate coverage during peak hours.
- Maintenance: Arranging and overseeing maintenance and repairs for equipment, pumps, and the facility itself.

2. Financial Management:
- Budgeting and Cost Control: Monitoring expenses, controlling costs, and optimizing profitability.
- Sales and Reporting:Tracking sales metrics, preparing financial reports, and analyzing data to identify trends and opportunities for improvement.
- Cash Management:Overseeing cash handling procedures, ensuring accuracy in transactions, and depositing revenues.

3. Customer Service:
- Customer Satisfaction: Ensuring a high level of customer service, handling customer complaints or issues, and maintaining a welcoming environment.
- Promotions and Marketing: Implementing promotional activities, displays, and marketing strategies to attract and retain customers.

4. Compliance and Safety:
- Regulatory Compliance: Ensuring compliance with safety, environmental, and regulatory standards set by local, state, and federal authorities.
- Employee Training: Providing training to employees on safety procedures, customer service standards, and operational protocols.

5. Team Leadership:
- Staff Management: Hiring, training, and supervising staff members, providing coaching and feedback to maintain a motivated and efficient team.
- Team Development: Encouraging professional development and fostering a positive work culture.

6. Emergency Preparedness:
- Emergency Response: Developing and implementing procedures for handling emergencies such as fuel spills, accidents, or security issues.

7. Vendor and Community Relations:
- Vendor Management: Negotiating contracts with suppliers, managing vendor relationships, and ensuring timely deliveries.
- Community Engagement: Building positive relationships with the local community and participating in community events or initiatives.

8. Technology and Innovation:
- Technology Integration: Embracing technological advancements to streamline operations, such as implementing new payment systems or monitoring tools.

Overall, as a gas station manager, your role is multifaceted, requiring strong leadership, organizational skills, financial acumen, and a customer-centric approach to ensure the success and efficiency of the gas station business.

Packing, Shipping, and Receiving Assembler

Nike Warehouse
Memphis, TN
11.2017 - 03.2019
  • Inspected packages for proper labeling prior to loading onto conveyor belts for shipment.
  • Transported items between departments using forklifts or electric pallet jacks.
  • Assembled shipping containers with packing materials and products according to customer specifications.
  • Processed customer returns quickly and efficiently.
  • Stacked finished goods in designated areas within the warehouse.
  • Prepared outgoing shipments by selecting appropriate packaging materials based on size, weight, fragility and destination of package.
  • Maintained a clean and safe work environment by adhering to all safety protocols and procedures.
  • Inspected product on lines for conformance to predetermined quality specifications.
  • Collaborated with lead operators and managers to accomplish smooth product changeovers with minimal downtime and wastage.

Education

High School Diploma -

Ethiopian Secondary School
Dire-Dawa
04-1988

Skills

  • Performance Management
  • Staff Development
  • Workforce Management
  • Policy Implementation
  • Strategic Planning
  • Marketing
  • Financial Management
  • Operations Management
  • Schedule Preparation

Timeline

Manager

Valero Gas Station
03.2020 - Current

Packing, Shipping, and Receiving Assembler

Nike Warehouse
11.2017 - 03.2019

High School Diploma -

Ethiopian Secondary School
Fathia Mohamed