Fathia Mohamed
Carpentersville,IL
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
15
15
years of professional experience
Work History
Digital Technology Champion II
Verizon Wireless
Rolling Meadows, IL
10.2020 - 11.2024
- Provided excellent customer service and addressed customer inquiries in a timely manner.
- Performed troubleshooting procedures on malfunctioning systems to determine cause of failure.
- Replicated customer issues in order to diagnose underlying problems in the system's design.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Tracked customer support cases and followed up on complex issues to correct problems.
Recovery Specialist II
JPMorgan Chase
Elgin, IL
09.2011 - 12.2016
- Investigated and analyzed complex financial transactions for evidence of fraud.
- Performed data analysis to identify patterns or trends indicative of potential fraudulent activity.
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
- Prepared detailed reports on investigations into suspected fraudulent activities.
- Utilized automated systems for tracking, monitoring and analyzing suspicious transactions.
- Responded promptly to inquiries regarding possible fraudulent activities reported by customers or other stakeholders.
Senior Benefits Administrator
Aon Hewitt
Libertyville, IL
01.2010 - 09.2011
- Developed and maintained a comprehensive benefits program for employees.
- Analyzed benefit trends to recommend changes or additions to existing programs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Reviewed and assessed defined benefit plans for compliance with applicable laws, regulations, and policies.
- Analyzed data from various sources including financial statements, actuarial valuations, and annual reports.
Education
High School Diploma -
Dekalb High School
DeKalb, IL05-2013
Associate of Science - Business Administration And Management
Elgin Community College
Elgin, ILSkills
- Data entry specialist
- Technical Proficiency
- Excellent Customer Service skills
- Document management skills
- Administration and Management skills
- Multitasking and Analytical thinking
- Advanced complex problem solving skills
- Exceptional written and verbal communication skills
- Outstanding management skills
- Organizational and time management skills
Affiliations
- Love cooking and traveling.
- Love to spend time with family.
- Enjoy reading and taking time for myself when I can.
Languages
somalia
Professional
Urdu
Professional
Accomplishments
- 2024 Pre-Leader Academy graduate.
References
References available upon request.
Timeline
Digital Technology Champion II
Verizon Wireless
10.2020 - 11.2024
Recovery Specialist II
JPMorgan Chase
09.2011 - 12.2016
Senior Benefits Administrator
Aon Hewitt
01.2010 - 09.2011
High School Diploma -
Dekalb High School
Associate of Science - Business Administration And Management
Elgin Community College