Fatima Aboud
Alexandria,VA
Summary
Senior Sales and Marketing Associate with over eight years of experience in the hospitality and leasing sectors. Proven ability to thrive in high-pressure environments while fostering teamwork and maintaining a positive outlook. Strong track record of driving sales and achieving targets. Eager to leverage skills and experience for career advancement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Sales and Marketing Associate
Halstead Alexandria
Alexandria, VA
12.2024 - Current
- Facilitated transition of newly acquired residential property, achieving target occupancy and resident satisfaction.
- Managed resident retention strategies to maintain occupancy rates above targets during stabilization phase.
- Trained team members on operational systems including Brivo for access control and BlueMoon for lease management.
- Utilized social media platforms to promote available units, enhancing lead volume and engagement.
- Organized community events and welcome campaigns to boost resident engagement.
- Conducted regular audits of leasing files and system entries to ensure data accuracy and compliance.
Sales And Marketing Associate
Bozzuto- Alexan Fitzroy
Alexandria, VA
08.2023 - 12.2024
- Recognized nationally as top Sales and Marketing Associate eight times.
- Achieved stabilization of class A property within one year through effective closing strategies.
- Conducted monthly file audits to ensure accurate lease agreement records.
- Maintained accuracy in processing lease applications and fostering tenant relationships.
- Facilitated timely rent collection, minimizing delinquency rates among residents.
- Developed and executed resident events, including flyer creation and décor setup.
- Coordinated digital marketing initiatives across online listings and social media platforms.
- Prepared daily and weekly market survey reports to ensure competitive pricing.
Guest Service Agent/ Sales Coordinator
Hilton- Homewood Suites Navy Yard
Navy Yard
12.2022 - 07.2023
- Presented contracts to potential clients for weddings, sports events, and corporate functions.
- Processed deposits and managed sales inquiries for events and group reservations.
- Coordinated production flow among hotel departments including housekeeping and front desk.
- Enforced company policies and procedures to support staff performance.
- Delivered tailored service to ensure guests received top-quality experiences.
- Compiled materials and assembled information packages using sales techniques to enhance revenue.
- Assisted guests with reservations, cancellations, and billing inquiries, ensuring accurate processing.
- Assigned rooms according to group needs while maintaining guest loyalty.
Guest Service Agent/Leasing Agent
WhyHotel-Placemakr
03.2022 - 12.2022
- Welcomed guests to WhyHotel-Placemakr while managing accommodation requests.
- Inspected rooms and confirmed hotel arrivals for readiness.
- Verified loading dock reservations and secured elevators accordingly.
- Screened rental leads to identify listings that matched client needs.
- Conducted property tours, showcasing community features and processing applications promptly.
- Performed rental price analysis for new clients utilizing various resources and software.
Education
Some College (No Degree) -
University of Maryland College Park
College Park, MDSkills
Appointment scheduling
High-volume outbound calls
Customer retention strategies
Microsoft Office proficiency
CRM software expertise
Data entry accuracy
Problem solving skills
Effective communication
Certification
CPR certified 2022-01-01
Languages
Semi-fluent: French and Spanish. Conversational: Arabic
Accomplishments
- Played a key role in the successful lease-up and early stabilization of a newly acquired property, contributing to Alexan Fitzroy receiving "Lease-Up of the year 2024" recognition.
Language
English
Native/ Bilingual
Arabic
Limited
Spanish
Elementary
Timeline
Senior Sales and Marketing Associate
Halstead Alexandria
12.2024 - Current
Sales And Marketing Associate
Bozzuto- Alexan Fitzroy
08.2023 - 12.2024
Guest Service Agent/ Sales Coordinator
Hilton- Homewood Suites Navy Yard
12.2022 - 07.2023
Guest Service Agent/Leasing Agent
WhyHotel-Placemakr
03.2022 - 12.2022
Some College (No Degree) -
University of Maryland College Park
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