Fatima Ali
Galloway,OH
Summary
Adept at case management and fostering team unity, I significantly enhanced patient outcomes at Physicians CareConnection by streamlining care coordination and advocating for patient rights. My expertise in patient education and organizational skills led to improved health services delivery, demonstrating a strong ability to achieve results through effective collaboration and strategic planning.
Overview
8
8
years of professional experience
Work History
Health Improvement Care Coordinator
Physicians CareConnection
Columbus Ohio
04.2024 - Current
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Community Health Worker
Heart of Ohio Family Health Center
Columbus Ohio
03.2023 - 02.2024
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Coordinated immunization clinics in collaboration with local public health departments, increasing vaccination rates among vulnerable populations.
Patient Care Manager
Buckeye Home Health Care
Columbus, OH
01.2017 - 02.2023
- Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
- Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
- Worked with providers to define quality metrics and outcome reporting process.
- Collaborated with physicians and other healthcare professionals to develop comprehensive treatment plans for patients.
- Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.
- Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Addressed family concerns promptly by collaborating closely with support services such as social workers or financial counselors.
- Established benchmarks for quality improvement projects, monitoring progress regularly to ensure timely achievement of goals.
Cashier Team Lead
Fresh Eats MKT
Columbus OH
05.2016 - 12.2017
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
Bachelors Of Science In Health - Public Health
Ohio University
Athens, OH05.2022
Skills
Case management
Goal Setting
Care Planning
Organizational skills
Patient education
Team Building
Timeline
Health Improvement Care Coordinator
Physicians CareConnection
04.2024 - Current
Community Health Worker
Heart of Ohio Family Health Center
03.2023 - 02.2024
Patient Care Manager
Buckeye Home Health Care
01.2017 - 02.2023
Cashier Team Lead
Fresh Eats MKT
05.2016 - 12.2017
Bachelors Of Science In Health - Public Health
Ohio University