Fatima Allen
Dutch Harbor
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
11
11
years of professional experience
Work History
Fish Processor
American Seafoods Company
Seattle
05.2024 - Current
- Cleaned and prepared fish for further processing according to company standards.
- Graded, weighed and measured fish products to ensure quality control.
- Maintained cleanliness of work area and equipment in compliance with health regulations.
- Monitored product temperature throughout the process to maintain freshness.
- Inspected incoming shipments of raw materials for quality assurance.
- Operated filleting machines to cut, trim and shape fish into desired sizes and shapes.
- Packaged finished products in accordance with customer requirements.
- Stocked shelves with packaged goods ready for shipping or sale.
- Maintained safe and sanitary counters and floors according to established local and government protocols.
- Packed products into boxes, baskets, crates, cans, and totes.
- Separated products according to grade, size, and color.
- Trimmed, filleted, scraped, and cleaned seafood.
- Placed raw materials on conveyor belt for processing.
- Properly stored meat to decrease waste and increase product freshness span.
- Maintained cleaning equipment in good working condition.
- Ensured safety standards were met while using chemical cleaners or operating machinery.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Assistant Store Manager
T-Mobile
Sandy
06.2022 - 01.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
Store Manager
Cricket Wireless
Salt Lake City
04.2021 - 05.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed relationships with suppliers to negotiate better prices.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Shift Supervisor
AAFES Exchange Services
Hickam
08.2014 - 04.2021
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Resolved customer complaints in a timely manner.
- Assigned tasks to team members based on their strengths and skill sets.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
- Maintained accurate and up-to-date inventory records.
- Conducted periodic inventories and physical counts of product supplies.
- Investigated discrepancies between physical count and computer records.
- Developed and implemented effective inventory control systems.
- Ensured proper storage conditions for all items in the warehouse.
- Created reports on inventory activity, shortages, overages..
- Utilized barcode scanners to quickly update inventories in the system.
- Identified obsolete or slow moving items for disposal or sale at discounted prices.
- Entered information into system to update status reports.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Completed opening and closing duties to facilitate business operations.
- Reinforced rules to promote superior employee performance.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Educated customers about offerings, promotions and pricing to boost sales.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Recruited, trained and managed a team of 20+ employees.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
- Organized new stock for floor placement.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a professional manner.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Worked closely with vendors to negotiate contracts for goods or services.
- Collaborated with other departments to coordinate promotional activities and events in-store.
Education
High School Diploma -
Tafuna High School
Pago Pago, AS06-2002
Skills
- Store Organization
- Expertise In Sales
- Maximizing Profitability
- Customer Service And Satisfaction
- Bookkeeping
- Retail Inventory Management
- Effective Selling Strategies
- Competitor Monitoring
- Pricing Strategies
- Employee Training
- Staff Training
- Retail Sales
- Flexible Schedule
- Customer Service Management
- Pos System Training
- Staff Development
- Sales Team Supervision
- Sales Coaching
- Inventory Control
- Inventory Counts
- Picking And Processing
- Inventory Purchasing
- Computer Tracking
Timeline
Fish Processor
American Seafoods Company
05.2024 - Current
Assistant Store Manager
T-Mobile
06.2022 - 01.2023
Store Manager
Cricket Wireless
04.2021 - 05.2022
Shift Supervisor
AAFES Exchange Services
08.2014 - 04.2021
High School Diploma -
Tafuna High School