Summary
Overview
Work History
Education
Skills
Certification
Timeline
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FATIMA AZEEM

Sandston,VA

Summary

Managed Services Specialist at EnergyCAP, LLC, adept at enhancing client satisfaction through effective problem-solving and conflict resolution. Skilled in EDI processing and database management, streamlining workflows to improve accuracy. Recognized for fostering team collaboration and developing training systems that elevate employee readiness and performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Managed Services Specialist

EnergyCAP, LLC
Remote
01.2025 - Current
  • Handled everyday problem-solving for Managed Services customers, enhancing client satisfaction.
  • Managed kickouts, flags, vendor outreach, and missing bills efficiently.
  • Guided new employees through training processes to support their development and team readiness.
  • Managed difficult customer engagements to maintain positive client relationships.
  • Developed systems to streamline workflows and enhance customer database accuracy.
  • Developed expertise in creating and managing customer SharePoint sites, enhancing collaboration and information sharing.

CAPture Services Specialist

EnergyCAP, LLC
State College, PA
06.2024 - 01.2025
  • Enrolled customers in Bill CAPture, ensuring adherence to strict project timelines.
  • Conducted thorough data validation activities to uphold data reliability and consistency.
  • Executed operational tasks efficiently to support CAPture services (e.g. Junk inbox monitoring, handling DocDNA questions, handling mail redirect notices, and problematic scans.)
  • Developed proficiency in EDI bill processing, advancing skills in data handling for various data types.
  • Learned about MySQL for enrollment, operational, and occasionally reporting tasks (e.g.) Running overdue batch report for processing partners and inactivating clients.)

Office Manager

Crossroads Counseling Inc.
State College, PA
09.2023 - 06.2024
  • Managed operations at two locations, handling billing, compliance, and client communications.
  • Created tracking systems for clinical, billing, and administrative processes to improve accuracy and efficiency.

Assistant Director of Resident Services

Keystone, The Villas at Happy Valley
State College, PA
06.2023 - 09.2023
  • Maintained high occupancy through leasing, marketing, and resident engagement.
  • Oversaw legal documentation, background checks, and payment processing.

Operations Manager

Big John Grills and Rotisseries
Bellefonte, PA
03.2021 - 09.2021
  • Led purchasing, invoicing, budgeting, and accounting processes.
  • Created catalogs, maintained website content, and supported client consultations.

Education

Bachelor of Science - Software Engineering

Western Governors University
Salt Lake City, UT
10-2028

Skills

  • EDI processing
  • Customer service
  • Database management
  • Team collaboration
  • Problem solving
  • Database monitoring
  • Customer support
  • Conflict resolution
  • Time management abilities
  • Attention to detail
  • Multitasking capacity
  • Interpersonal skills
  • Python
  • CSS and stylesheets
  • Terminal
  • Git
  • Advanced Excel
  • Various data files: CSV, JSON, and XML
  • EDI mapping
  • CareLogic
  • Qualifacts' OnCall
  • AccountMate
  • DocuSign
  • Adobe InDesign
  • Publisher
  • Canva
  • GSuite

Certification

CPR & AED Certified

IT Security: Defense against the digital dark arts

Timeline

Managed Services Specialist

EnergyCAP, LLC
01.2025 - Current

CAPture Services Specialist

EnergyCAP, LLC
06.2024 - 01.2025

Office Manager

Crossroads Counseling Inc.
09.2023 - 06.2024

Assistant Director of Resident Services

Keystone, The Villas at Happy Valley
06.2023 - 09.2023

Operations Manager

Big John Grills and Rotisseries
03.2021 - 09.2021

Bachelor of Science - Software Engineering

Western Governors University

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